Copy of Customer Service Agent

Based on North Terrace in the Adelaide CBD, the Money Management Group is an accounting software provider that helps simplify everyday accounting for small and micro businesses (SMBs) across Australia and the UK. In addition to our desktop prouduct, Cashflow Manager, our new cloud solution “okke” is at an exciting and critical stage of development with this role playing a key part in its growth. Our passion is to fuel the growth of tomorrow’s organisations with simple, easy-to-use solutions that save time, effort, and money. We offer a suite of software solutions across desktop and cloud with an aggressive growth plan for the future.

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our products or services. This position requires excellent communication skills, problem-solving abilities, and a positive attitude.

Responsibilities:

• Respond to customer inquiries via phone, email, social media or chat in a timely and professional manner
• Resolve customer complaints and issues by providing appropriate solutions and alternatives
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer needs are met
• Identify and escalate priority issues to the appropriate team members
• Continuously improve customer service skills and knowledge of products or services

Qualifications:

• Proven customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving skills
• Proficient in Microsoft Office and other relevant software
• Ability to work in a fast-paced environment