Digital Inclusion Officer

At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.

The Digital Inclusion Officer (DIO) is responsible to develop Technology Enabled Care (TEC) understanding, awareness and use within the Lincolnshire County Council (LCC) contract. The DIO is an essential position to develop internal relationships and external interactions to educate, develop and build the use of TEC in the community.  

What can we offer you?

• 20 hours per week
• 25 days’ holiday plus bank holidays
• Company Pension Scheme
• Life Assurance
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Main Duties and Responsibilities 

• Collaborate with internal technology teams to provide feedback, identify opportunities for improvement, and support the development of TEC solutions.  
• Liaise with community teams, charitable trusts, public sector, hubs, Hospital discharge (future dev) and referral points to develop TEC usage and development. 
• Engage with community champions to develop TEC understanding. 
• Gather and analyse feedback from TEC users, carers and stakeholders to identify improvements, address barriers, and support future service development.  
• Be a TEC champion, understand TEC options, demonstrate, socialize and build confidence in users and prescribers.    
• Engage with key stakeholders to advise on future TEC developments. 
• Work with LCC digital inclusion personnel to coordinate and maximize opportunities and developments.  
• Use appropriate IT systems/Apps in the execution of the role. 
• Maintain clear communication between LCC and Livity life on digital inclusion Opportunities within the contract. 
• Follow all organizational policies, health and safety regulations, and legal requirements. 
• Use appropriate protective equipment and adhere to risk management protocols. 
• Identify recurring issues and suggest preventative measures. 
• Ensure safeguarding procedures are followed at all times.  
• Deliver excellent customer service at all times, acting as a professional ambassador for the organization 
• Attend training sessions and team meetings to maintain compliance, skills, and knowledge 

This job description shall not limit your role with expectation to carry out other duties as directed by your supervisor; cognizant of capability and skill-set. The above information is a guide and, as such, may not cover the scope of the role as it evolves within the contract. This guidance will be reviewed regularly and may be subject to change as the role develops.

Experience

• Previous experience in Digital inclusion and TEC – Desirable

Skills and Knowledge

• Strong Communication skills  
• Excellent communication and interpersonal skills 
• Understand technical equipment and use in the industry  
• Awareness of the bigger picture  
• Excellent collaboration skills and vision  

Our Values

Our ambition is to become the provider of choice in a world where intelligent healthcare technology enables proactive, personalised and preventative care, helping people of all ages and backgrounds live safe, independent lives in their own homes.

Our LIFE values guide how we work:

• Lead – by example and set the standards that define our purpose.
• Inspire & Empower – through collaboration, shared purpose and inclusion.
• Fairness – acting ethically and with integrity in everything we do.
• Entrepreneurial – innovating with purpose and embracing change.

If you’re practical, people-focused and looking for a role where your work can make a genuine difference to people’s everyday lives, we’d love to hear from you.

This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.

No terminology used in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. We welcome applications from all sections of the community.