Kleen Genie is looking for a confident, organised and proactive Operations Scheduler to become the operational engine of our business.
If you have experience scheduling technicians in a trades or field service environment and enjoy keeping jobs, people and systems running smoothly, this is the role for you.
This position is full time and office-based to begin with to ensure strong onboarding and training. Once established and confident in the role, some flexibility for work-from-home days may be available.
About the Role
You will be the central coordination point between customers, technicians and the workshop.
Your ability to manage schedules, communicate clearly and stay on top of systems will directly impact the success of our daily operations.
This is not an entry-level admin role. We are looking for someone who understands the pace and urgency of a trades business.
Key Responsibilities
Scheduling & Customer Coordination
Managing emails for quotes and job enquiries
Scheduling field technicians across Brisbane
Preparing and sending quotes
Answering incoming calls professionally
Managing job changes and urgent bookings
Financial & Job Administration
Workshop & Operations Support
Ordering workshop parts and consumables
Keeping Fleetio updated (vehicles, servicing and equipment tracking)
Maintaining ServiceM8 accuracy and Knowledge Centre updates
Coordinating technician weekly check-ins
Preparing toolbox meeting documentation
Maintaining organised Google Drive systems
Light People & Compliance Administration
Note: Some HR-related duties may transition out of this role as the business grows.
What We’re Looking For:
Essential
Minimum 2+ years experience scheduling in a trades or field service environment
Strong knowledge of Brisbane geography
Experience coordinating multiple technicians
Confident phone and email communication skills
Strong attention to detail
Ability to prioritise and remain calm under pressure
Highly Regarded
The Right Person Will Be
Proactive and solutions-focused
Structured and organised
Comfortable managing competing priorities
Confident liaising with technicians and customers
Systems-minded and efficient
If you enjoy being the person who keeps everything running behind the scenes, you will thrive in this role.
What We Offer
$75,000 + Super
Stable, established Brisbane business
Supportive leadership
Opportunity to grow with the company
Flexibility once trained and established
How to Apply
Please submit your resume along with a short cover letter outlining:
Your experience scheduling within trades
The systems you have used (ServiceM8, Fleetio, others)
Your availability
We look forward to welcoming the right person to the Kleen Genie team.
