Client Services Assistant

We are a well-established, client focused accounting practice, seeking a full-time Client Services Assistant. We need a proactive and dedicated administration team member who takes pride in their work and cares about our clients.

In this position, you will be required to provide phone and face-to-face interaction with clients, as well as provide support to the administrative team and accounting staff.  We are looking for someone with great customer service and preferably experience in an accounting practice.

To be considered for the role, the successful candidate must:

• Have at least 1 years administration experience – previous accounting office experience would be an advantage

• Have excellent communication skills both written & verbal and a pleasant phone manner

• Be proficient using the Microsoft Office suite – Xero Practice Manager, FYI Docs and ATOmate experience would be an advantage but is not essential

• Possess a professional presence with clients and pride in personal presentation

• Have the ability to manage and organise work and self in a systematic, accurate and timely manner

• Maintain confidentiality and discretion in handling personal information

• Be tech savvy and able to adapt to new systems

• Be honest and reliable

Your duties will include but are not limited to:

• Provide exceptional customer service, handling client enquiries via telephone and email

• Ordering of office supplies

• Liaising with the Australian Taxation Office

• Maintaining the client database

• Diary management, booking of meeting rooms for the partners and staff

• Monitor deadlines – BAS/IAS and Tax

• Lodgement of tax returns using Xero

• Implementing office systems, procedures and processes to improve office efficiencies

This is a full-time position – 8.30am to 5.00pm Monday to Friday. 

We will offer you:

• A competitive remuneration package to be negotiated, based on experience, with annual reviews

• An immediate start

• An opportunity to join a unique team that is fun, professional and works together to achieve the best results for our clients