About Geely
• Geely is a global leader in smart electric vehicles and automotive innovation.
• Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.
• With $100B+ assets and 140,000+ employees worldwide.
• A 13-year Fortune Global 500 innovator with a world-class AI cloud powerhouse and a 20-satellite network enabling safer autonomous driving.
• Geely is rapidly expanding in Australia with an ambitious multi-year strategy. This means huge opportunity, real influence, and the chance to build people systems from the ground up in a business backed by a global powerhouse.
• Mission & Vision: A Sustainable Future, A Better World
• Core Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovative
• Culture: Achiever, Problem-Solving, Benchmarking, Compliance
Why This Role:
• Geely Auto Australia are seeking an experienced, motivated and driven Warranty Operations Lead with expertise in warranty systems, policies, procedures and claim processing.
• As the Warranty Operations Lead at Geely Auto Australia, you will lead the warranty department and play a crucial role in guaranteeing accurate, timely and efficient claim processing in accordance with the manufacturer’s standards.
Key responsibilities:
• Lead and oversee the Warranty function with the establishment of procedures, policies and the end-to-end warranty claim processes ensuring alignment to the manufacturers’ standards.
• Manages the entire warranty claim lifecycle, from initiation to resolution, focusing on customer satisfaction, process efficiency, quality and cost control.
• Manage claim adjudication, claim processing, payments, reconciliation and reporting between the dealer partners to Geely Auto Australia, ensuring compliance.
• Function as the primary warranty contact for the dealer partners, Geely Auto Australia team members and the headquarters to ensure accurate, timely, efficient and effective warranty claim processing.
• Provide detailed analysis and reporting of all warranty related costs and business measures for improvements and maintaining strong stakeholder relationships.
• Coordinate and conduct training and audits ensuring dealer partners are competent with all facets of the manufacturer warranty standards, guidelines and policies.
Job Requirements:
• Minimum of 3 years Warranty working experience or similar within an automotive national sales company or similar.
• Leadership and/or specialist experience
• Process and procedural orientation, analytical mindset with the ability to interpret data with a strong attention to detail
• Competence and experience with warranty processing, claims handling, IT systems and the automotive wholesale and retail landscape
• Technical knowledge, understanding of the company’s products and warranty regulations.
• Strong influencing and negotiation skills
• Team player with a collaborative and proactive approach to problem-solving
• Strong time management/planning and organising skills to meet deadlines
Office & Transport:
• Newly renovated modern office with electric adjustable sit-stand desks.
• Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M3 nearby.
