WHO WE ARE
Emirates Leisure Retail (ELR) ANZ operates over 30 food & beverage venues across 8 Airports in across Australia and New Zealand region, partnering iconic brands including Heineken (SYD), Penfolds (ADE), AFL (MEL), James Boags (LAU), and LITTLE CREATURES (PER). Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar & Restaurant marketplace, setting the benchmark globally in premium airport dining.
We are a subsidiary of the Dubai based ELR/MMI group owners and operators of over 300 restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group.
OUR VALUES
Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners
Service – We deliver exceptional guest experiences and we strive for excellence every time
Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favouritism
Quality – We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our guests & teammates
Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities
THIS ROLE/LOCATION
Based at Sydney Airport, the multi-site manager oversees day-to-day operations of our amazing venues in Cityview including Heineken House, Kitchen by Mike and Wolfgang Puck.
You’re responsible for achieving the successful implementation, development and maintenance of all operational procedures, standards and goals within the venues you oversee.
You will report into the Operations Manager and provide comprehensive management of your team, strong leadership, innovation and deliver the highest quality service and best practice in food and beverage. You will build and maintain strong stakeholder relationships, particularly with the Sydney Airport operators.
KEY RESPONSIBILITIES
Your responsibilities will include (but are not limited to):
- Live, breathe and deliver our company values out to your team members
- Recruit, train and develop key members of your team and ensure succession planning is in place
- Working with the venue manager seek to enhance venues quality, service and results.
- Review and communicate financial information to assist in proactive and timely decision making
- Effective rostering and understanding of the Restaurant Industry Award
- Complete monthly stock takes and review results and variances with relevant departments ensuring that in house control systems / audit requirements are adhered to
- Effectively training and assessing teams to increase capacity and performance
- Proactively leading the team during service on the floor, ensuring all areas are performing effectively, the customer experience is memorable & the team are motivated
- Develop and maintain a safe workplace adhering to our safety and wellbeing policy and procedures
- Ensuring all ELRA policies, processes and systems are followed and understood by the team
SKILLS AND EXPERIENCE
- 2+ years working in supervisory/management positions across the hospitality industry
- Extensive supervisory and/or venue management experience
- Experience in both café and bar/restaurant environments preferred
- Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with team members
- Proven labor management skills
You will need to have flexible availability across the days, evenings, weekends and holiday periods.
WHAT WE OFFER YOU
- Travel discount opportunities with Emirates Airline flights
- Attractive Incentive Program
- Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
If you have the drive and passion for delivering exceptional guest experiences and strive for excellence every time, we want to hear from you!
Apply now!
We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities, people from culturally diverse backgrounds and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.
Please note:
It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.
