About the Carlton Football Club
The Carlton Football Club is one of Australia’s oldest and most prominent sport institutions. Founded in 1864, the Club’s headquarters and training facilities are located in Carlton at IKON Park, our traditional home ground. Our IKON Park redevelopment is now complete, and we are proud of our state-of-the-art facilities that supports our high-performance environment.
We are passionate about our contribution to the Community and foster an inclusive and welcoming culture where our values are at the core of who we are and what we do.
About the Role
The Hyundai Facilitation Manager oversees the Carlton Football Club Hyundai fleet and membership business through Carlton’s corporate database and membership network, as well as working closely with Hyundai Fleet Sales teams and Sales Managers at Hyundai dealerships to strengthen existing client relationships and identify new opportunities for business development within the wider Carlton business network.
Key Responsibilities
- Develop and execute the sales facilitation plan across both consumers and corporates.
- Work collaboratively with the Partnerships team on a return on investment (ROI) strategy including Business to Consumer (B2C) marketing initiatives, lead generation and sales plan.
- Lead facilitation of value creation for Hyundai as part of the Carlton IN Business (CIB) Member Network and corporate sales strategy, including delivery of partnerships assets relating to car sales.
- Create and manage the pipeline for fleet development and conversion.
- Lead and collaborate on all internal marketing initiatives and create awareness around player, staff and family offers leading to sales.
- Develop a dedicated Hyundai CRM with sales cycle with the support of the Commercial Marketing and Administration Coordinator
- Be a conduit for customers and Hyundai dealerships, supporting the customer journey alongside Hyundai.
- Maintain regular communication with Southern Region Hyundai and national dealerships, keeping them up to date across Carlton sales, marketing/sales initiatives, updates to cash back offer, fleet pricing and other relevant information.
- Develop and maintain relationships with Hyundai Head Office marketing and partnerships teams.
- Work with the Partnerships team to create and develop marketing and sales initiatives.
- Collaborate with the Club’s Hyundai Partnerships Account Manager to create campaigns that connect with Hyundai and its dealer network, leading to opportunities for sales or experiences.
- EDM content ideation and creation, providing briefs for support from internal design and marketing departments.
- Develop detailed presentations regarding key initiatives to share with internal teams and Hyundai Head Office.
- Engage with external stakeholders by conducting site visits and occasionally working off-site at Hyundai Head Office or Hyundai dealership locations.
- Ensure up to date sales reporting, identifying sales categories and including all required documentation as agreed between Hyundai and Carlton Management
- Maintain and provide accurate physical and digital records of pipeline, sales facilitation and relevant corporate connections.
- Attend Carlton corporate events to network and identify prospects, alongside promoting the Hyundai corporate offering.
- Assist and support with all Hyundai activations and events, including leading car facilitation where required.
Experience, Skills and Attributes
- Previous experience in customer-focused environment.
- Genuine interest in and sound knowledge of the motor vehicle industry.
- Sales experience in the automotive after-market field would be advantageous.
- Demonstrated understanding and experience in using data generated through marketing initiatives and strategies to convert sales.
- A team player with the ability to collaborate with key internal and external stakeholders.
- Understanding of corporate and membership communities and an appreciation for creating a quality customer experience.
- Proven ability to maintain and leverage CRM platforms.
- Strong understanding of MS Office suite.
- Ability to drive manual and automatic vehicles.
- A team player with the ability to collaborate with key internal and external stakeholders.
- High level of interpersonal and relationship management skills.
- Process-driven and committed to following the required procedures.
- A high level of enthusiasm and motivation.
- Ability to work autonomously as required.
- Excellent organisational and administration skills.
- Effective time management across multiple competing priorities.
- Demonstrate initiative and be comfortable trialling new ideas and concepts.
- Operate with a high level of integrity.
Benefits and Culture
Carlton’s values underpin how the Club operates, describing how our people work together, interact and behave. The Club is passionate about its culture, focused on cultivating a unique sense of belonging and connection. In addition, we offer our people flexible working, learning and development opportunities, as well as employee benefits such as membership, café and retail discounts, alongside working in a world-class sporting amenity.
How to Apply
Please submit your current resume and cover letter addressed to the People and Culture Advisor by 5:00pm Friday 4 July.
The Carlton Football Club is an equal opportunity employer and a place who welcomes all. We encourage people with diverse experiences and backgrounds to apply. This includes, but is not limited to, those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTQIA+ communities. We are committed to fostering a workplace environment which is inclusive, safe, and flexible. All applicants will be considered based on the relevance of their abilities to the role and their alignment with our Club Values.
The Carlton Football Club is committed to providing a welcoming environment where the safety and wellbeing of all children and young people involved in our programs, services, activities, events, and the broader community, will always be our first priority. All staff must hold (or be willing to obtain) a current Victorian Working With Children Check as part of their employment with the Club.
