IT Infrastructure Support
- Based in Ingleburn, NSW
- Permanent full-time role
- Excellent opportunity to work with an industry leader
Our Company
ABCorp is an industry-leading manufacturing services company like no other. Our roots as a secure printer trace back, through the American Bank Note Company, over two centuries, to 1795 when the newly established First Bank of the United States called upon us to create a counterfeit-resistant currency for a young nation.
Since that day, everything we provide has been wrapped in security. We are the leading experts in fraud prevention and are called upon to design manufacturing processes where the tolerance for error is Zero.
Our products and services facilitate millions of transactions around the globe, every minute of every day. No other company has more experience in authentication, payments, and secure access.
These are just a few of the things we do, all in a highly secure ecosystem.
The Opportunity
An exciting opportunity exists for an IT Infrastructure Support to join the team at Ingleburn. You will bring your IT skills and knowledge to provide excellent service to our employees. This is a full-time permanent position, reporting to the VP of IT Infrastructure & Digital Transformation you will be assisting the IT Infrastructure team in supporting desktops/laptops, local area network, servers, security and capacity monitoring, whilst ensuring system availability. Our business, an industry leader, operates within a highly secure industry sector so appropriate security clearance will be required for the successful candidate.
Key responsibilities:
- Assist and communicate effectively with staff on technical support issues
- Provide technical support for both internal and external customers
- Resolve reported errors as promptly and efficiently as possible
- Ensure approved recommendations for upgrades and on-going improvement to network PC’s and all computer systems are undertaken
- Assist with the development and maintenance of a documented, best-practice infrastructure and ongoing provision of a sound production environment
- Support with the implementation of security requirements as per audit standards
- Track and maintain queries using the call management system
- Monitor and maintain a clean Active Directory domain
- Provide quality service to staff by responding to and resolving enquiries on a range of software and hardware products including scanners, printers and photocopiers, including training to Data Processing, Production and/or users
- Ensure regular backups are performed
- Carry out any other reasonable duties and responsibilities as assigned
To be successful, you will need to demonstrate the following:
- Relevant IT experience in a similar technical role with appropriate tertiary qualification(s), diploma or equivalent in Technology or related discipline
- Good knowledge of Microsoft Applications and proficient in all aspects of system hardware/software
- Microsoft Certified Professional or progress towards (desired however not essential)
- Knowledge of networking, system security, system backups and Firewalls, Office 365 and Active Directory – Administration
- Intermediate knowledge of Microsoft desktop products including, Windows Workstations, Office Suites , Microsoft Outlook and Internet Explorer
- Sound analytical skills to identify trends or problems
- Accuracy and high attention to detail
- Able to work well within a team environment and autonomously with minimal supervision
- Demonstrates proactive and well-developed communication skills (both written and verbal
If you are interested in this exciting role and feel you meet the requirements as stated, please submit your resume and a cover letter.
Applications will close on 4 June 2023.
If you have any queries, please email our HR team at jobs@abcorp.com
We wish to thank all candidates for their interest and appreciate the time taken to apply, however only shortlisted candidates will be contacted further.
EEO Statement
ABCorp is committed to providing a safe, flexible and respectful environment for staff and clients free from all forms of discrimination, bullying, sexual harassment and harassment on the ground of sex. All staff are required to treat others with dignity, courtesy and respect.
By effectively implementing our Equal Employment Opportunity & Anti-Discrimination Policy we will attract and retain talented staff and create a positive working environment for staff.
