Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values – we role model our values 100% of the time
- We Expect High Performance – we set a high standard and we’re not satisfied with being average
This role
As our Partner channel business continues to scale across ANZ, the UK, and Canada — including our 1,000+ global referral partners and emerging Certified and Bureau partner motions — we’re looking for a strategic operator to lead our channel strategy & operations.
Reporting to the Head of Channel Operations, this role will serve as the key business partner to our Global Head of Partnerships and the regional channel sales leaders. You’ll build the operating model, systems, and processes to drive sustainable, repeatable growth across the channel ecosystem.
This is a high-impact role embedded within the Global Revenue Operations team, focused on ensuring our partner ecosystem is set up for performance and scale.
Key focus areas
- Channel Revenue Operations: Define and implement the systems, tools, and reporting that power the global partner channel business
- Strategic Business Partnering: Act as the primary operational partner to the Global Head of Partnerships and regional channel leaders
- Cross-Functional Execution: Lead channel-focused initiatives across legal, finance, Operations, Salesforce, product, and marketing
- Global Process Standardisation: Identify and drive global process improvements, while enabling regional flexibility where needed
- Channel Forecasting & Performance Reporting: Own partner metrics, dashboards, and forecast support in collaboration with Revenue Planning and Sales Ops
- Program Design & Execution: Drive the rollout of scalable partner programs, onboarding, referral processes, and channel enablement infrastructure
This will include
- Optimise partner-sourced revenue through scalable strategy, accurate forecasting, and performance insights
- Design dashboards and reporting to track partner activation, referral velocity, and ARR contribution
- Identify and improve inefficiencies across the partner lifecycle, from onboarding to support
- Standardise global channel processes, balancing consistency with local needs
- Collaborate with RevOps and Salesforce teams to ensure data integrity and workflow efficiency
- Lead change management for new tools, systems, and reporting across channel teams
- Drive cross-functional projects and partner program rollouts that impact channel performance
- Align closely with Finance and Revenue Planning on budgets, forecasts, and reporting
- Support global channel sales teams with capacity planning, performance reviews, and operational insights
- Act as a trusted advisor and advocate for partner success within the broader Revenue Operations team
What you will bring
To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
- 5–10+ years experience in Revenue, Sales, or Channel Operations, preferably in a high-growth SaaS or technology environment
- Proven experience working within or adjacent to partnerships teams across referral or reseller models
- Deep understanding of Salesforce, partner CRM systems, and the broader RevTech stack
- Demonstrated ability to lead cross-functional initiatives and influence senior stakeholders
- Experience developing global playbooks and regionalised workflows
- Excellent analytical and forecasting skills with a strong data-to-action mindset
- Comfortable balancing high-level strategy and day-to-day execution
- Structured, data-driven thinker with strong operational instincts
- Collaborative and confident stakeholder manager
- Process- and systems-oriented with an eye for scalability
- Hands-on experience with CRM dashboards, forecasting tools, and sales automation
- Strong communication and project management skills
- Self-starter who thrives in a fast-paced, high-growth environment
What we can offer
At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
