Customer Service Representative – Transport & Logistics

About Us:

Established in 2001, TIG Freight Management is one of Australia’s leading providers of total freight management and logistics solutions.

www.tigfreight.com

What We Offer:

• Hybrid Working Arrangements
• Free undercover parking
• Flexible Working Arrangements
• Monday to Friday shift – 09:00 – 17:00
• Our office is close to public transport and great coffee
• Genuine Career Progression
• Monthly Team Lunches
• Paid Birthday Leave!

About the role:

A new opportunity has become available for a Customer Service Agent to join Team TIG!

This role is part of our frontline customer service team, taking care of enquiries for both our customers and carriers.

The day looks like this:

Lodge enquiries, bookings and provide quotes;

Provide tracking and tracing information to clients and customers, via phone and email;

Generate consignment paperwork for customers;

Assist customers in determining the best carrier for their request;

Lodge enquiries, bookings and provide quotes.

About YOU:

• You want career stability
• You want a well paced, friendly working environment
• You’re known for your great customer service ethic
• You’re thorough, and keep great, detailed notes in the system

These roles don’t come up often and they’re for people who want a stable, fun and happy place to be.

We offer genuine career progression into senior customer service roles – please apply now to be shortlisted for phone interview.

We’d love to hear from you!