Job Description – Operations & Projects Coordinator
Reporting to: Operations Manager
Role Purpose:
We are looking for a proactive, hands-on Operations & Projects Coordinator to join The Nunhead Gardener team.
This full-time role is essential to the day-to-day running and future growth of our business. With a strong focus on recruitment, planting installation projects, and operational support, this is a varied position that would suit someone who thrives in a fast-paced, people-focused environment. You’ll work across all areas of the business—from staffing and customer service to project delivery and administration.
For the right candidate, there is the opportunity to grow into a senior operations or project management role within 12–18 months.
Responsibilities:
Recruitment & Onboarding:
• Write and post job adverts across platforms (Indeed, Employment Hero, company website)
• Manage applications, screen candidates, arrange interviews and trial shifts
• Coordinate feedback and communications with candidates
• Oversee onboarding, system setup, and integration into the team
• Maintain recruitment records and support wider hiring initiatives
Project Coordination:
• Plan, coordinate, and schedule planting installation and maintenance projects
• Act as the main liaison between clients, site teams, and operations
• Prepare materials and organise logistics for upcoming projects
• Monitor project budgets, timelines, and client expectations
• Provide post-installation support and maintenance scheduling
Operations Support:
• Assist in the smooth running of the Head Office and store network
• Maintain and update operational systems and staff training records
• Coordinate annual fire and health & safety inspections
• Manage the health & safety tracker and compliance reporting
• Support operational audits, reports, and improvement projects
• Provide ad hoc support to directors and management as needed
Customer Service:
• Respond promptly to customer queries, complaints, and feedback
• Liaise with suppliers to fulfil customer requests
• Report recurring issues and customer trends to senior management
Retail Support:
• Complete regular in-store shifts to remain up-to-date with processes
• Support stores during busy periods, holidays, and seasonal peaks
• Conduct stock takes and assist with stock management
• Manage staff uniform distribution and returns
• Ensure accurate record keeping for uniforms and stock items
About you:
• Strong written and verbal communication skills
• Highly organised, proactive, and detail-oriented
• Comfortable working independently and managing multiple priorities
• Thrives in a fast-paced, customer-facing environment
• Process-driven with excellent time management skills
• Highly computer literate and able to quickly learn new systems
• Flexible approach to working hours (occasional out-of-hours work may be required)
• Positive, collaborative team player who is passionate about supporting business growth
As an ambassador for The Nunhead Gardener, you’ll combine operational expertise with a strong customer focus, helping to drive the success of the business every day.
Why Join Us?
You’ll be part of a dynamic and growing independent business where your initiative, ideas, and hard work are truly valued. In return, we offer:
• A varied, hands-on role with real responsibility
• Opportunities for career progression into senior operations or project management within 12–18 months
• A collaborative, supportive working environment
• The chance to make a visible impact in a thriving company with a strong community focus
How to Apply
If you’re excited to help grow a thriving business and want a role where you can make a real difference, we’d love to hear from you.
Please send your CV and a short cover note
