Description
Welcome to the wonderful world of Sea Stars!Sea Stars Play Centre Is Adelaide’s newest underwater adventure for our littlest fishies!Designed to entertain and delight, Sea Stars Play Cafe is an underwater-themed adventure play centre with everything you need to keep the little ones busy while the grown ups sit back with a coffee and just relax. It’s got It all! As if that wasn’t enough, we’ve also got;Party rooms and special party packages where we take care of everything for you!A fully staffed kitchen with gifted humans hand-making all of your favouritesAmazing coffee at your fingertipsEven an on-site Party Supply Store to make sure your special day as big and bright as it deserves to beOr if you just want the place to yourself, have a chat about booking out the whole thing for your own private eventTo run something as amazing as this, it’s going to take someone very special to take the lead, and that’s who we are looking for. The Captain of the ship. The Leader of the Seas. Our Venue Manager!Come take the dive at Sea Stars!We are looking for an energetic and experienced Venue Manager responsible for the venue’s overall operations as it goes through its design, creation and launch in a highly demanding industry with no shortage of little people looking for somewhere to play. Lead our Sea Stars team from the steering wheel of the ship, you will be focused on developing your team and delivering the highest quality services in a fun, interactive and high energy environmentBe hands-on and ever-leading from the front, showing the team how it’s done and teaching them how to think, always emanating a fun and caring energyMotivate and empower your team to get the very best out of them. We are looking for a strong and demonstrated experience managing people, growing business, managing costs whilst maintaining a collaborative and enjoyable culture for our team and customers alike.Your key responsibilities will include:Work alongside the Managing Director to collaboratively contribute to the creation and recruitment of the Sea Stars team. We believe that YOU need to be a key driver in choosing the team you’re going to work with.Excellent, proactive communication skills with a knack for working collaboratively and leading effectively.Capable of thriving under pressure in a dynamic and fast-moving environment.Extensive experience in leading and managing teams, especially with individuals aged 14-24.Dedicated to delivering outstanding customer experiences, with strong coaching and mentoring abilities.A commercial thinker who actively manages and strives towards key performance indicators (KPIs) related to sales, customer experience, labor management, COGS and safety.Proficient in following standard operating procedures, while also contributing valuable insights and ideas to continually improve systems.Willingness to roll up your sleeves to ensure the smooth operation of a complex venue, ensuring exceptional cleanliness and presentation and all equipment safe and well maintained.About you! Demonstrated hospitality and entertainment experience within a constantly changing environment.Qualifications in Hospitality and Business is preferred.Proven management experience with outstanding leadership capability and customer service focus.Passionate and energetic approach with a high tolerance for ambiguity and the ability to act efficiently and resiliently.Drive to create a supportive culture that motivates and develops your team.Proven capability to work productively during busy trading periods, including weekends and school holidays. If you’ve working in a business or a role similar, we want to hear from you! Shift Supervisor, Duty Manager’s, Cafe Manager, Restaurant Manager, Shift Manager, 2IC, anything along these lines would be a great foundation to something like this.
