Join Our Dynamic Team & Make a Difference!
Competitive Pay | Growth Opportunities | Vibrant Work Culture
Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment? If yes, then we want YOU to join our team at Ruttley Services!
About Us
At Ruttley Services – Plumbing & Electrical, we’ve been transforming homes and businesses across the North Shore, Eastern Suburbs, Northern Beaches, and Sydney Metro for over a decade. Our commitment to exceptional service has earned us over 300 glowing online reviews. We live by our motto: “Reliable, Responsive, Reassuring…That’s Ruttley.”
Why You’ll Love Working With Us
- Competitive Remuneration Package: Your hard work deserves a rewarding pay.
- Career Growth: We invest in your future with continuous learning and development opportunities.
- Fantastic Team Culture: Join a supportive, energetic team that values your contributions.
- Fun Work Outings: We believe in work-life balance and having fun along the way!
Your Role
As a CSR, you’ll be the heartbeat of our customer experience, ensuring every client feels valued and heard. Your responsibilities include:
- Customer Service Excellence:
- Handling inbound calls and scheduling service requests (300 to 500 calls per week)
- Managing website scheduling requests
- Conducting customer follow-up calls
- Engaging in outbound customer service calls during quieter periods
- Tracking and analyzing advertising sources
- General administration support
What We’re Looking For
-
Superb Communication Skills: Articulate in writing and speaking with an impactful presence.
-
Customer Service Pro: Exceptional phone and email etiquette with a knack for making clients feel special.
-
Tech-Savvy: Proficient in Microsoft 365 and quick to learn new systems. Experience with CRM systems is a plus.
-
Creative Thinker: Attention to detail with a flair for innovative solutions.
-
Proactive Attitude: Self-driven, able to work independently and as part of a team.
The Ideal CSR
-
Curious: Always asking questions and seeking to understand.
-
Personable: Brings energy and personality to every interaction.
-
Clear Communicator: Speaks with confidence and clarity.
-
Patient: Takes time to understand and assist customers thoroughly.
-
Detail-Oriented: Never misses a beat in gathering and processing information.
-
Empathetic: Understands and reassures customers.
-
Attentive Listener: Truly listens and responds to customer needs.
Perks & Benefits
-
Career Advancement: Clear paths for progression within a growing company.
-
Team Spirit: Be part of a close-knit team that celebrates successes together.
-
Continuous Learning: Access to ongoing training and development programs.
-
Exciting Work Environment: Regular team outings and a vibrant workplace culture.
Ready to embark on an exciting career journey with us? Click the Apply Now button and let’s get started!
*No recruitment agencies, please.*
