Marmelo promises an exquisite dining experience that artfully celebrates the culinary traditions of Portugal and coastal Spain, highlighting their shared cooking techniques and communal eating styles. Drawing inspiration from the charming eateries and vibrant bars of the Iberian Peninsula, Marmelo embraces the rich seafaring and fishing heritage of Port Melbourne, offering guests a distinctive gastronomic journey. The adjacent Bar Marmelo, located upstairs, will accommodate 25 patrons, providing an intimate atmosphere for those desiring a more relaxed dining encounter.
Summary:
As a section waiter at Marmelo, you play a crucial role in delivering exceptional hospitality by adhering to all standards, policies, and procedures while maintaining a genuine desire to provide outstanding service. Your commitment to proper table settings, efficient order-taking, and seamless delivery sets the foundation for success. Engage with guests, anticipate their needs, and go above and beyond to make them feel welcomed. Your enthusiasm for food and beverage is a valuable asset—utilize your knowledge to make informed recommendations and educate guests, enhancing their dining experience. Collaborate with your team to ensure consistently exceptional service, demonstrating flexibility and problem-solving skills. By embracing these principles, you contribute to creating an environment where exceptional hospitality is the norm.
Key Responsibilities:
- Ensure that service is at all times performed in a professional manner and to the style as specified by the management team
- Have a full understanding of all menus and dishes served in the restaurant paying particular attention to allergens to ensure the safety of our guests
- Have full knowledge and understanding of the Marmelo sequence of service and to follow it at all times
- Effectively communicate with other restaurant staff and departments
- Be ready on the restaurant floor in the correct uniform at the time stated on your roster, paying attention to personal hygiene and tidiness as laid out in our grooming standards
- Ensure all guests’ wishes are met as far as is reasonably possible
- Complete mise en place, cleaning and service in the restaurant
- To ensure that all tasks set are completed in the time allocated and to the standard set by the company
- Report all comments/complaints/problems to the management team
- All opening, mid-service and closing checklists are completed diligently and filed correctly
- Ensure waiters stations are ready for service in due time
- Ensure that service is always discrete, efficient and guest focused
- Attend all trainings, briefings and meetings that are required
- To be responsible for the runner’s duties and checking their tasks are being done in a professional manner and to the standards specified by the management team
- Help to maintain a good working environment within the department and good working relationships with all other departments in the building
Requirements
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Experience: Previous experience in a fine dining establishment or upscale restaurant is preferred.
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Skills: Exceptional customer service skills, strong communication abilities, and a polished demeanor.
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Knowledge: Proficiency in wine service and an understanding of food and beverage pairings.
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Attention to Detail: A keen eye for detail to ensure all aspects of service meet high standards.
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Flexibility: Availability to work evenings, weekends, and holidays as required.
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Certification: Completion of Food safety and Responsible service of alcohol
