Are you a dynamic professional with a passion for optimizing patient experiences and enhancing operational efficiency? Lavrin and Lawrence Orthodontics is looking for a talented Senior Orthodontic Records Coordinator to join our energetic team. This unique role is pivotal in managing our digital records process across both our Melbourne CBD and Templestowe practices.
Key Responsibilities:
Digital Record Management:
- Capture and manage digital records as needed, including intra and extra-oral photographs, 3D digital intra-oral scanning, -x ray radiographs (panoramic OPG and lateral ceph) CBCT (preferred but not essential)
Digital Coordination:
- Prepare and organize patient records for appointments.
- Track and oversee the digital workflow, ensuring timely completion of patient requirements.
- Serve as the point of contact for all record-related queries, providing troubleshooting and solutions.
- Liaise with the offshore dental monitoring team to meet patient needs.
- Provide weekly updates on status and progress.
Operations and Compliance:
- Ensure radiation compliance across both practices.
- Maintain and manage the machinery used for records.
- Coordinate with external company representatives to update products and train the team on changes.
Customer Experience:
- Communicate directly with patients to address feedback and additional requirements.
- Act as a liaison between the practice, patients, and the dental monitoring team to ensure timely and effective management of patient needs.
- Support the administration team with daily operational tasks as needed.
Qualifications:
- Certificate IV in Dental Assisting (Radiography)
- At least 3 years of experience in records management
- Proven background in the dental and orthodontic fields desirable
Skills and Attributes:
- Ability to manage multiple priorities in a dynamic environment
- Strong analytical and problem-solving skills.
- Exceptional attention to detail and accuracy.
- Excellent communication skills, both written and verbal.
- Capability to work independently as well as collaboratively within a team
- Growth mindset with adaptability to evolving software and systems.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
About Us:
Founded in 2000, Lavrin and Lawrence Orthodontics is a leading orthodontic practice with locations in Melbourne CBD and Templestowe. Our team of esteemed orthodontists, including Dr. Igor Lavrin, Dr. Sarah Lawrence, Dr. Sarah Louise Roath, and Dr. Louise Hagan, along with approximately 70 dedicated staff members, provides exceptional care using advanced technologies like LightForce 3D Braces, Spark clear aligners, and Invisalign First.
If you’re eager to make a significant impact in a thriving healthcare setting, we’d love to hear from you.
Apply now to become part of our innovative and dedicated team!
