IT Support Officer

ABOUT THE ROLE

As an IT Support Officer, you will be the first point of contact for all inbound IT incidents and service requests across all office locations. This is a job share role, offering flexibility and the opportunity to work collaboratively in a dynamic environment.

KEY RESPONSIBILITIES

• Manage and triage IT issues raised through the service desk and resolve or escalate them as needed.
• Assign and manage end-user IT equipment to align with employee needs.
• Document accessible solutions for future use and reference.
• Set up and manage user access to relevant internal systems as required.
• Identify and report recurring incidents, recommending solutions where required.

REQUIREMENTS

• Police Check and Working with Children Check.
• Experience or clear aptitude for troubleshooting (IT issues desirable).
• Familiarity with a diverse range of computer systems/software (Microsoft Suite).
• IT related tertiary education qualification (desirable).

WHY WORK WITH US?

As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

• 21-hour work week
• Long service leave after 5 years
• Salary packaging
• Career development opportunities
• Access to EAP Counselling Service
• Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.

APPLY NOW

Please submit your resume and cover letter detailing your relevant experience and why you are an excellent fit for this role.