About Herron Todd White
Herron Todd White is a respected market leader with a positive and focused future. Our people are the key to maintaining our strong reputation for providing high quality property valuations and exceptional customer service for key clients across Australia. We have an unrivalled national presence with a network of 58 offices and over 850 employees. It’s our people that make us great and we’re proud of our culture that prioritises teamwork, flexibility, challenge and endless opportunities.
About the role
Due to our continued success, an opportunity has become available for a Customer Care & Office Coordinator in our Leederville office. An integral member of the Operations Team, the Customer Care & Office Coordinator is responsible for the smooth and efficient daily operation of the office including handling administrative tasks, coordinating activities, and providing support to staff and, customers and visitors.
Key Responsibilities
Office Management and Administration
- Responsible for maintaining the office premises including kitchen duties, stationary and grocery orders and reporting any building related issues.
- Meeting set up including preparing meeting rooms and arranging catering orders.
- Coordinate team events, assist the Marketing Coordinator to coordinate clients events as needed and coordinate charity activity.
- Manage the staff anniversaries, birthdays and recognition program.
- Manage Valuer certifications and continuing professional development programs.
- Act as the Fire Warden and First Aid Officer for the Perth office and assist the P & C team to ensure emergency preparedness across all WA and NT offices .
- Arrange travel and assist with diary management as required.
IT Assitance
- Oversee IT assets across various office locations and maintain accurate records of asset assignments and conditions.
- Coordinate the setup and configuration of new IT devices for users with support from the IT team.
- Assist the team with IT related issues and escalate to the IT team as required.
Customer Service
- Handle incoming reception calls.
- Manage the customer service inbox.
- Incoming and outgoing mail and courier services.
- Receive visitors to the office.
- Assist with Valuation Quotes.
What you’ll need to succeed
To be successful in this role, you will ideally meet the following criteria:
- Strong customer service ethic.
- Team player, willing to help others to achieve results.
- Highly organised and efficient.
- Ability to work within tight timelines and multi-task.
- Strong attention to detail.
- Strong interpersonal, written and verbal communication skills.
- Self motivated with a positive attitude & a great sense of humour.
What this opportunity will mean for you
- Team lunch once a fortnight
- Quarterly team social events
- Work from home one day per week
- Supportive and proactive management structure who always put our people first
- Supportive and inclusive team culture
- Employee Assistance Program – available to you and your immediate family members
- Referral and length of service rewards
- Team fundraising events
At HTW we’re committed to building an inclusive culture in which every individual feels respected and valued. A culture that embraces diversity, where employees feel appreciated for their unique characteristics and are comfortable sharing ideas and other aspects of their true and authentic selves. We encourage applicants of diverse backgrounds and identities, and all ages and abilities to apply.
If you would like to make a valued contribution to a successful and growing team, apply now.
If you are interested in exploring other opportunities across Herron Todd White’s national network, we would love to hear from you. Visit our website at https://www.htw.com.au/current-vacancies/ to view our current list of vacancies.
As part of the recruitment process you will be required to complete pre-employment background checks, including a company paid Federal Police check.
Due to the large volume of applications we receive, only short-listed applicants will be contacted. Previous applicants need not apply.
***No recruitment agencies please***
