If you share our passion for helping people live their best life possible, can work in a fast-paced environment and are willing to learn new things, you will thrive working at Focus Care. This role is based at our Head Office in North Strathfield.
ABOUT FOCUS CARE
We provide a range of services to assist people to live independently at home. Our comprehensive range of services include domestic assistance, personal care, home nursing, allied health, art therapy and transport. We are an approved provider of Home Care Packages and a registered NDIS provider.
Our vision is simple, yet powerful – to help people live their best life possible.
Our mission is to lead the way in personalised support that respects individuality and empowers people.
People are our greatest asset. We are committed to a culture that is supportive, safe, and where people can do their best work, so that we can deliver on our promises to our clients.
You can find out more on our website by reading our overview of what it is like to work at Focus Care, what we offer our people and clients, our values, and what you can expect from the recruitment process.
THE ROLE
A service coordinator’s job description typically involves managing and coordinating the delivery of services, ensuring customer satisfaction, and streamlining communication and logistics between clients and service providers. They are responsible for supporting Focus Care operations ensuring consistent and high-quality service provision.
The Service Coordinator will be directly responsible for managing incoming enquiries from existing clients, daily management of client service plans, responding to ad hoc requests, advocating for our clients and implementing changes with the direction of the Service Operations Manager and in collaboration with Care Coordinators.
Our goal is to ensure we can redefine traditional healthcare and ensure our clients and participants can live independently in their home respecting their choice, control and dignity.
The Service Coordinator will adopt a best practice customer service approach – to assist in accessing available and relevant resources to meet their goals. Our team is growing fast and we are looking for someone who wants to be a part of this exciting and rewarding opportunity, where everything you do every day, is contributing to helping people to live at home with independence and dignity.
ABOUT YOU
In seeking to secure this exciting opportunity, you will bring the following attributes to the role:
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Customer focused – a passion for providing quality operational support.
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Technological literacy – confidence in navigating multiple systems.
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Willingness to learn – openness to listening and learning, taking on constructive feedback to grow.
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Great Communicator – open, honest and consistent communicator with all parties.
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Team player with a positive attitude – stays positive in a stressful environment and willingness to work effectively in a team to overcome hurdles.
KEY ACCOUNTABILITIES
You will be responsible for:
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Planning and scheduling: Coordinating service delivery, including scheduling appointments, managing resources, and ensuring timely service provision.
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Client Liaison: Acting as a point of contact for clients, addressing their inquiries, and resolving issues. Building and maintaining strong relationships with clients to ensure satisfaction.
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Communication: Facilitating clear and effective communication between clients, service providers, and internal teams.
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Service Delivery: Ensuring that services are provided according to the client’s needs and the organization’s standards.
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Problem Solving: Identifying and resolving client issues promptly and efficiently, gathering client feedback to identify areas for improvement.
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Record Keeping: Maintaining accurate records of client interactions, service delivery, and other relevant information. Managing client data and ensuring data privacy and security.
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Advocacy & Collaboration: Acting as an advocate for clients and their needs. Working collaboratively with other departments and stakeholders to ensure seamless service delivery.
APPLICATION
If you meet the criteria and think Focus Care could be the right place for you, we welcome your application including resume and a cover letter outlining:
- Your motivation for applying for the role
- What you offer – your experience, capabilities, qualifications and attributes that address the requirements for the role
- What you hope to gain – experience, development opportunities and how you achieve job satisfaction
We look forward to receiving your application.
Reminder: This is an on-site position
