Role Overview:
We are looking for a driven and enthusiastic Onboarding Specialist to join our Client Success team! In this role, you’ll work closely with new clients to understand their needs, showcase the value of our software, and ensure a seamless onboarding process. You’ll play a key role in change management and building strong client relationships. If you enjoy engaging with people, solving problems, and want to grow your career in a dynamic environment, this is the role for you!
Key Responsibilities:
- Ensuring successful onboarding of Smokeball for clients of varying software knowledge and experience
- Develop and execute change management strategies that help clients smoothly transition to new workflows and technologies.
- Work with clients to understand their business processes and identify opportunities where Smokeball can add value.
- Monitor client usage and engagement during the onboarding and implementation phase to ensure successful adoption of Smokeball’s software.
- Conduct regular check-ins and ongoing support with clients to assess satisfaction, gather feedback, and make necessary adjustments to the onboarding plan.
- Gather client feedback during the onboarding process to inform product development and enhancements.
- Monitor client progress and take a proactive approach to support their needs as they evolve during the first 90 days
- Actively participate in the team culture, demonstrating our behaviors and values
What we are looking for:
- You will have at least 2+ years of experience in onboarding roles within a SaaS environment.
- Proven track record of successfully guiding multiple clients through complex software implementations and driving product adoption at any given time.
- Experience in driving customer outcomes, with the ability to troubleshoot and resolve issues effectively
- Confidence to adapt and learn new programs, and systems.
- Ability to thrive in a fast-paced, dynamic environment with a high degree of autonomy and initiative.
What’s in it for you?
💵 Competitive Salary
🧘 Wellbeing allowance
💭 Be part of a forward-thinking company that is transforming the legal industry.
🌴 Generous PTO
👪 Paid Parental Leave
🥡 Office lunches and loads of snacks
🧢 And of course…the SWAG!
*Smokeball is an equal opportunity employer and is committed to providing an open, welcoming environment for everyone. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Don’t meet all the criteria? No worries! If our values resonate with your personal values and you think you have what it takes, we’d love to hear from you!
Please note: This role is only open to Australian residents. Unfortunately, we are not able to offer sponsorship currently.
