About The Role
Seeking an enthusiastic and experienced eCommerce Specialist to drive our Australian online markets. You’ll be someone who loves looking into insights to drive day to day actions to elevate the performance of our international business.
This is a unique opportunity to work for one of Australia’s most beloved baby and kids wear brands who are seeing amazing growth locally and in key international markets. We’re a small team who work at full speed whilst having a fun every day. As our eCommerce Specialist, you’ll be essential in crafting an outstanding digital experience.
Key Responsibilities
The responsibilities for this role include (but are not limited to):
- Manage Shopify Updates: Oversee daily and campaign-related updates across our AU eCommerce websites, including sales and promotions, new product launches, and key merchandising efforts
- Product Catalogue and Launches: Manage product uploads and launches by enriching with required product information. Categorize and merchandise appropriately to drive sell-through
- Optimize User Experience: Enhance eCommerce touchpoints by ensuring that copy, imagery, and layout all meet customer needs and drive engagement.
- Troubleshoot Issues: Work closely with our Web Developer to address and resolve any web issues, including app bugs or site glitches.
- SEO: Work with and execute directions from SEO Contractor
- Paid Media Experience: Work closely with our Organic and Paid Media teams to support the landing of customers to our websites on the most appropriate content and product.
- Performance Reporting: Analyse and report on our AU B2C performance weekly and monthly, providing actionable insights and recommendations for creative and trade strategies
- Innovate: Bring fresh, creative ideas to elevate our customer experiences across all touchpoints.
Your Experience
- Outstanding Communication Skills: Demonstrated excellence in both written and verbal communication
- Strong Work Ethic: Consistently driven to meet and surpass KPIs with dedication and commitment
- Proactive and Organised: Takes initiative with a hands-on approach to tasks and show superior time management skill
- Technical Proficiency: Experienced with Shopify, Google Merchant Centre, and other social media management tools. Understanding of SEO.
- Customer Focused: Always prioritises the needs and experiences of customers in every decision.
- eCommerce Expertise: Strong understanding of eCommerce principles and best practices
- Team Player: Capable of thriving independently as well as collaboratively
Successful Applicant
The individual who will be successful in this role will have a ‘can-do’ attitude, with the ability to learn, adapt, collaborate. They will possess experience within a similar environment and be eager to contribute to innovative thinking. We are looking for a self-starter with tons of initiative and a strong work ethic. Experience in the baby industry or working with children and parent audiences is an advantage.
What’s on offer
- Exciting opportunity with a Global market leading Australian Brand.
- Hybrid working from our office in Heatherton
- 50% discount for staff.
- 40% discount for friends & family
