- Permanent part-time or casual
- Professional clinical supervision and supportive 1:1’s with your Team Leader provided.
- Convenient Brisbane City, QLD location with easy access to public transport.
About Womensline
Womensline is a 24/7/365 free crisis helpline for women and children across Queensland experiencing domestic and family violence. We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women and children. We provide immediate individualised support and options to help victim-survivors feel safe again, whether they want to stay in the home, are thinking about leaving or have already left.
Your new role
Crisis Intervention Counsellors provide phone-based crisis support to women, children, and other dependents—such as pets—experiencing domestic and family violence across Queensland. Using a trauma-informed approach, you will assess and understand the unique needs of each victim-survivor by completing comprehensive DFV risk assessments and practical needs assessments. Based on these assessments, you will develop appropriate safety plans and referrals. Additionally, you will provide compassionate, non-judgmental crisis counselling and psychological first aid to address and support emotional and psychological concerns. Furthermore, you will offer relevant information and clear guidance to assist victim-survivors in navigating and accessing available support systems.
Qualification requirement
- Bachelor’s degree in social work, human services, counselling, psychology or other relevant fields acceptable by DVConnect.
Position requirements
(It is a genuine requirement for this role to be filled by a woman, as permitted under sections 25, 104, and 105 of the Anti-Discrimination Act 1991)
- A minimum of 2 year’s professional experience in the social and community services sector, preferably working directly or indirectly with DFSV victim-survivors or providing crisis intervention support/ assisting high-risk clients. Other experiences relevant to working with vulnerable or at-risk individuals/families may be considered.
- Proven experience using relevant practice frameworks, theories or models to support vulnerable or at-risk individuals/communities.
- Strong knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
- Experience (or strong understanding) providing supportive and culturally safe spaces for diverse communities – i.e., First Nations peoples, culturally and linguistically diverse backgrounds, identify with a diagnosed disability and LGBTQI+.
- Confident computer and telephone multitasking skills. You must be able to efficiently type case notes during calls and maintain database accuracy (Please note that Womensline is a high call volume/ service demand environment – computer literacy and moderate to quick typing skills is essential).
- Excellent communication and problem-solving skills, with the ability to handle high-stress situations calmly and effectively.
- Proven experience working with and maintaining positive relationships with stakeholders, including both sector and non-sector partners.
- Right to work in Australia (unrestricted).
- Hold a valid (P) BlueCard (or willingness to obtain).
- Valid ID
**Please note that this position requires full-time availability Mon – Friday, 9am – 5pm for the first 2 weeks of classroom training and, flexibility for an additional 2 weeks of buddy and shadow shifts.**
Remuneration
- SCHADS Award Level 4 ($43.51p/hr – $46.81 p/hr). Pay point is dependent on qualifications and level of relevant experience.
- 11.5% super.
- Salary, meal and entertainment, and novated car lease packaging available (not-for-profit salary packaging).
Benefits
- Easy access to exclusive shopping perks and discounts via Employment Hero.
- Annual pay point reviews.
- Receive best-practice clinical supervision, supportive 1:1 catch-ups with your dedicated Team Leader, call coaching and on-shift support.
- Career progression opportunities and professional development resources.
- Access free professional and confidential mental health and wellbeing support for personal and work-related matters through EAP Brisbane.
- Inclusive team environment.
- Regular staff wellness activities.
DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised.
All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2-3 reference checks, proof of eligibility to work in Australia.
For more information, please email recruitment@dvconnect.org
