About Driva
Driva creates a seamless and transparent financing experience that enables all Australians to get their best finance match. We’re known for our innovative approach, transparency, and commitment to customer satisfaction. Our culture thrives on creativity, collaboration, and continuous learning, making Driva an exceptional workplace for those who are passionate about driving change in the fintech sector.
The Role
We are looking for a Novated Lease Consultant to join the team at Driva. You will be responsible for providing a seamless customer experience through each step of our novated leasing application process. This role is focussed on creating, identifying and maintaining intent in high value customers interested in a novated lease, picking up the relationship once an initial application is complete and progressing the application through to approval
This role requires a sales-driven approach to keep customer engagement high and maintain credibility with our brand and process, ensuring a fast turnaround, high approval conversion and smooth handover process between teams.
Key Responsibilities
- Customer Consultation: Engage with customers by phone, email and SMS to understand their needs and provide information on novated leasing
- Customer Experience: Providing outstanding customer service to enhance the novated leasing experience for all customers.
- Application Assistance: Help customers complete novated leasing applications and collect necessary documentation.
- Quotation: Prepare detailed quotes for customers and educate customers on the specifics
- Follow-Up Communication: Regularly update customers on their lease status and handle any enquiries or concerns over the phone, email and SMS.
- Sales: Ensure high conversion through the sales funnel and consistently meet and exceed sales targets
- Customer Support: Provide timely solutions to customer issues during and after the novated leasing application process.
- Compliance Adherence: Ensure all customer interactions comply with internal company policies (and therefore external regulations)
- Team Collaboration: Work with team members across departments to enhance service delivery and share customer feedback.
- Professional Development: Continuously update knowledge on products, technologies, and regulatory changes affecting novated leases.
- Objection Handling: Bring a sales skill set to the process to increase customer retention and maximise outcomes
- Employer Onboarding: Work closely with our customers to target near 100% conversion of employer approval for non-locked in employers
Skills and Experience
- Previous experience (ideally 2+ years’ experience) in novated leasing
- Experience onboarding employers for novated leasing strongly preferred
- Ability to problem solve issues and negotiate
- Exposure to CRM (Salesforce preferred but would consider other software experience)
- Eagerness to learn and exceed targets
- Excellent communication and negotiation skills
- Passion for the industry and a strong desire to help customers
- Experience in Fintech or within another startup (preferred)
Why Join Driva?
- Thank You Days: Receive additional days off as a token of appreciation, with the number increasing each year, capped at 5 extra days annually.
- Discounted Novated Leasing Package: Take advantage of our significantly discounted novated leasing package, reflecting our expertise in finance.
- Vibrant Culture & Social Events: Be part of a workplace that values fun and engagement through various social events.
- Hybrid Work Model: Enjoy the flexibility of a hybrid work arrangement, fostering both in-office collaboration and remote work convenience.
