Doehler people are real people; we own our mistakes and share our successes. Whether we’re learning new things, seizing the initiative, or winning together our customers are at the heart of everything we do. If you’re the sort of individual who takes accountability and strives to always do the right thing for each other, our customers, and our business, then you will fit into our team.
About Us
Doehler is a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the food and beverage industry. We provide our customers with a wide product range including natural flavours, natural colours, fruit purees and pieces as well as healthy and functional ingredients for foods and beverages.
Duties
This role is within our Australian and New Zealand team. The role is broad, with customer, supplier and 3 PL providers interaction. There will be a strong interface with the quality, production, customer service, logistics, inventory and sales team to ensure customer satisfaction is maintained to the highest levels.
Reports to:
- Quality and Compliance Manager
Selection Criteria: Experience in
- FS-ANZ
- Regulatory Affairs
- TGA
Responsibilities:
- First point of quality and technical contact for customer complaints, follow up with the site quality and production team, external suppliers for NCR investigation and root cause analysis.
- Co-ordinate with other functions of the business (e.g. customer service, logistics, sales, inventory, finance) in the follow-up of customer complaints and other customer requests (e.g. shelf-life extension, compliance documents).
- Providing Quality, Technical, and regulatory support for both customers and suppliers, this includes but not limited to nutritional information, shelf-life, specifications, etc.
- Conduct product regulatory compliance to the applicable legislations (e.g. Food Standard Code, federal and state government legislation) in Australian and New Zealand, and oversea markets.
- Review supplier documentations including certificates and product documents, and ensure all documents are up to date.
- Backend support to QA dept to ensure team is streamlined with group scope.
- New customer compliance documentation and fill assessment documentation including technical data, Customer Questionnaires and product.
- Assist in the audit and certification process within the scope of quality management and food safety management (QMS ISO:9001 and FSSC 22000).
- Communicate and coordinate with internal departments.
Experience & Personal Attributes:
- Strong food technology, food safety and quality background knowledge
- Strong communication skills, written and verbal
- Minimum of 3 years’ experience working in the food manufacturing environment
- Previous experience in regulatory affairs preferred
- Customer focused, energetic and ability to roll up your sleeves
- Reliable, motivated and committed team player with positive can-do attitude
- Demonstrates initiative and ability to meet competing deadlines
- Accuracy and high attention to detail
- Sound organisational and time management skills including the ability to collaborate effectively in a team environment
- Flexible, proactive with a focus on continuous improvement
- A proficiency in MS office
Qualifications/Experience:
- Tertiary qualification in Food technology, Science, Microbiology or related industry.
- Experience with HACCP, ISO, and or other GFSI-recognized certifications.
- Sound knowledge of root cause analysis
- Experience and knowledge of applicable food legislations within Australia and New Zealand, including food standard code legislation under regulated by FSANZ.
- Experience and Knowledge of TGA requirements and approval
- Experience in communicating with customer and suppliers
- Experience in a QC / QA role in food manufacturing environment.
- Experience with SAP will be preferred.
