About ACS
ACS is Australia’s leading professional association for the technology community, representing around 50,000 members across industry, government, and education. Established more than 50 years ago, ACS is a member-led not-for-profit organisation committed to advancing Australia’s technology sector. Our mission is to power Australia’s technological brilliance, supporting the delivery of government services, enhancing education, and driving innovation and productivity across businesses.
Rewards and Benefits
- Flexible hybrid work – Work from home and in collaborative spaces.
- Extra leave benefits – Additional gifted days annually including a recharge day, and two floating holidays.
- Ongoing learning – SkillsSoft access, MySFIA assessments, and an annual training allowance.
- Engaging culture – In-office activities, social events, and a supportive team environment.
- Free ACS Membership – Access to exclusive professional development and networking.
- Financial & wellbeing support – NFP salary packaging and a confidential EAP.
- Family-friendly policies – Inclusive leave policies for parents and caregivers.
About the Role
As a Customer Experience Specialist at the Australian Computer Society (ACS), you’ll be the first point of contact for our members and potential members—providing exceptional support via phone, email, and digital channels. Reporting to the Head of Member Services, this role plays a vital part in our membership growth and retention strategies.
You’ll engage with members across the full lifecycle—from onboarding and renewals to support and account management—while working closely with internal stakeholders to enhance customer satisfaction. Your contributions will directly support national campaigns, branch operations, and strategic partnerships, all while helping us build a more connected and digitally engaged member community.
This role is a fixed-term hire for 12 months with the opportunity to become permanent.
About You
You’re a strong communicator with a passion for customer service and relationship building. You have the confidence to manage multiple priorities, proactively solve problems, and contribute to a collaborative, high-performing team culture.
Ideally, you bring:
- Experience in customer service, membership services, or sales
- Excellent written and verbal communication skills
- Strong attention to detail and confidence using CRM systems (Salesforce experience preferred)
- Solid skills in Microsoft Word and Excel
- The ability to work independently, use initiative, and manage competing deadlines
- Familiarity with educational technology or the higher education/VET sector (preferred)
Key Responsibilities
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Member Acquisition & Retention: Deliver targeted campaigns, welcome and renewal calls, and provide key account support for strategic partners. Maintain up-to-date member records and drive new member growth.
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Customer Experience: Resolve member enquiries, escalate complex issues appropriately, and ensure accurate process documentation. Support customer satisfaction and service delivery KPIs.
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Stakeholder Engagement: Provide proactive, consistent support to branches and members, building trust and delivering a positive, solutions-focused experience.
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Operational Excellence: Identify ways to streamline operations, enhance digital processes, and contribute to continuous improvement initiatives using available technology and data insights.
How to Apply
Click ‘Apply Now’ and submit your resume.
