Join the team at Aurora Expeditions, a leader in expedition travel, and help us deliver unforgettable group and charter experiences to some of the world’s most remote and awe-inspiring destinations.
We’re seeking a Groups and Charters Coordinator who thrives on organisation, collaboration, and customer service . In this role, you’ll provide administrative and operational support to our Global Groups and Charters Manager, helping to ensure the smooth coordination of group and charter voyages right up to post-trip wrap-up.
What You’ll Do:
- Support group and charter bookings by managing enquiries, coordinating with internal departments, and maintaining accurate records in our reservation system.
- Assist with contracts, documentation, and booking milestones such as deposits and payment schedules.
- Collaborate with stakeholders across Product, Expedition, Operations, Sales, and Finance teams to align on passenger needs and operational delivery.
- Be the go-to person for coordinating FOC (Free of Charge) bookings – including staff travel and media partners – ensuring they align with policy, capacity, and logistics.
- Maintain and reconcile FOC records and act as a point of contact for internal and external stakeholders.
- Champion Aurora’s commitment to sustainable travel by integrating eco-conscious practices into booking processes and communications.
About You:
- Prior experience in a travel, reservations, or group operations support role preferred.
- Strong administrative and organisational skills with excellent attention to detail.
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
- Familiarity with travel reservation systems and CRM tools (e.g., Salesforce, GDS) is highly desirable.
- Basic knowledge of international destinations; experience with South American and/or European markets is a plus.
- Tertiary education in Tourism, Business, or a related field is desirable.
- Excellent written and verbal communication skills, and a customer-focused approach to building relationships.
- Comfortable working with sensitive data, managing multiple timelines, and liaising across time zones
- A passion for sustainability and a desire to contribute to meaningful, low-impact travel.
Why Join Aurora Expeditions?
At Aurora, we’re not just another travel company—we’re on a mission to explore wild places while treading lightly on the planet. As a certified B Corp, sustainability is at the heart of everything we do. We offer:
- A collaborative and values-driven workplace
- Opportunities to grow and make a real impact in a global business
- The chance to work with a passionate team who care deeply about people, the planet, and adventure
