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Hotel Concierge

Concierge • Melbourne, Victoria 3000, Australia • Casual

Description

Be Part of Something Beautiful

At 1 Hotel & Homes Melbourne, opening very soon along the Yarra River, we’re redefining luxury through the lens of sustainability. As the first nature-inspired, mission-driven lifestyle hotel brand in the world, we blend exceptional design, local craftsmanship, and restorative hospitality to create a sanctuary that respects the beauty of our planet—right in the heart of Melbourne.

The Opportunity: Concierge Attendant

We’re searching for passionate, proactive, and people-focused Concierge Attendants to join our opening team in Casual and Fulltime roles. This is more than a traditional Concierge role—you’ll be immersed in a dynamic, cross-functional position spanning Bell Desk, Concierge, and Valet operations.

Whether you’re just starting out or working toward your Les Clefs d’Or Concierge Keys, this is a rare opportunity to grow within a world-class hospitality environment where mentorship and career development are a core part of our culture.

What You’ll Do

• Deliver warm, genuine service while providing curated recommendations that showcase the best of Melbourne.

• Act as a cross-functional team player across Bell Desk, Concierge, and Valet—responding to guest requests, handling luggage, and coordinating transport and experiences.

• Ensure seamless arrivals and departures through attentive porterage and valet service.

• Maintain up-to-date knowledge of local happenings, dining, arts, and attractions.

• Use technology and internal systems to manage guest needs and service requests efficiently.

• Foster authentic relationships with guests, learning and remembering preferences to personalise future stays.

• Collaborate across departments to create a cohesive and memorable guest experience.

• Uphold our standards of professionalism, sustainability, and purpose-driven hospitality.

What We’re Looking For

  • Full Australian Driver’s Licence – this is essential for valet responsibilities.
  • A good level of physical fitness to perform hands-on tasks such as carrying luggage and supporting guest mobility.
  • Computer literacy and confidence using hospitality systems and communication tools.
  • Experience in guest services, hotel operations, or a customer-facing role is a plus—but personality, attitude, and service passion are key.
  • Curious and knowledgeable (or eager to learn) about Melbourne’s rich cultural and lifestyle landscape.
  • Flexible and adaptable to work in a 24/7 hotel environment.
  • Calm under pressure with excellent communication and interpersonal skills.
  • A professional, polished appearance and a genuine commitment to creating meaningful guest moments.
  • Valid Australian working rights (essential). Apologies we can’t accept Student Visas on this occassion
  • Multilingual skills or a strong interest in learning about global cultures are highly valued.
  • Ambition to grow within the Concierge path and pursue Concierge Keys is a definite advantage.

Why You’ll Love It Here

  • Work alongside and be mentored by a world-class Concierge team.
  • Clear growth pathways with development support toward earning Les Clefs d’Or Concierge Keys.
  • A workplace “Designed by Nature”—inspiring, sustainable, and luxurious.
  • Birthday and Volunteer Leave.
  • Access to wellness programs and discounted private health insurance
  • Annual Complimentary Night Stay plus exclusive hotel and dining discounts.
  • Global learning and development opportunities through Starwood University.
  • A culture that champions recognition, purpose, and connection.

Role Type

On-site • Temporary • Casual • Associate

Company Overview

Our mission to find talent is simple. We seek to hire thoughtful, caring, and forward-thinking people who will inspire, collaborate, and strive to achieve our fundamental cause – do all the good we can.
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