Employment Hero Candidate Placement Fee Terms

Scope and Effective Date

1. These terms apply in addition to your Customer Agreement. Your remaining subscription fees do not change under these terms.
2. These terms apply in relation to any Placement that occurs on or after 30 October 2026. This includes Placements of EH Sourced Candidates that were offered a role before that date.
3. If there is any inconsistency between these terms and the Customer Agreement on the subject of placement fees, these terms prevail to the extent of the inconsistency.

Definitions

In these terms, the following definitions apply:

4. “Direct Application” means an application a candidate submits to you on their own initiative, where no EH Sourcing Activity contributed to the candidate applying, including through your careers page, a direct Employment Hero Jobs application, or a third-party job board (for example SEEK, Indeed and LinkedIn);
5. “EH Sourcing Activity” means where our technology or our team proactively surfaces, recommends or prompts a candidate for a specific role at your business, or as a general match to your business, including through Find Talent, in-platform talent recommendations, and direct matching (our job alerts to candidates);
6. “EH Sourced Candidate” means an Employment Hero Jobs candidate you engage or hire as a result of an EH Sourcing Activity;
7. “Placement” means when an EH Sourced Candidate is onboarded to your organisation account on the Employment Hero Platform;
8. “Placement Fee” means the fee set out in clause 9 for a Placement;

Placement Fees

9. A Placement Fee is payable only when a Placement is made.
10. The Placement Fee is set by the billing country of the hiring entity on your Employment Hero account and by the employment type of the Placement, and the exact fee is shown to you in-platform. 
11. Placement Fees are invoiced in the currency of your subscription, with local taxes added on top.

Attribution

12. An EH Sourcing Activity may occur even if the candidate is already known to you, for example, a past applicant, former candidate, or alumnus. A new EH Sourcing Activity to a different role is a separate chargeable event.
13. A candidate is engaged or hired “as a result of” an EH Sourcing Activity where, as shown by our platform records, the EH Sourcing Activity occurred before the candidate applied for or was engaged for the relevant role, and the candidate applied or was engaged within 12 months after that EH Sourcing Activity. Our platform records determine attribution, subject to your right to dispute under clause 16.

Invoicing and Payment

14. Placement Fees appear as a line item on your monthly Employment Hero invoice, on your existing payment terms. A separate invoice is the fallback where a line item is not practicable.
15. Each line item shows the candidate name, role, employment type and date of Placement.

Disputes

16. If you consider a Placement Fee has been incorrectly attributed or charged, you may dispute it by notifying us within 10 days of the invoice date, setting out the basis of the dispute.
17. We will review the dispute, taking into account our platform records and any information you provide, and respond within 10 days.
18. You are not required to pay a disputed Placement Fee until the dispute is resolved under this clause, provided the dispute is raised in good faith and within the time in clause 19.

Anti-Avoidance

19. If you deliberately arrange for a EH Sourced Candidate to be hired off-platform, or otherwise act to circumvent these terms, for the purpose of avoiding a Placement Fee that would otherwise be payable, the Placement Fee remains payable as if the Placement had been made on the platform.

Your Statutory Rights and Our Liability

20. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under applicable law that cannot lawfully be excluded, restricted or modified.
21. To the extent we are entitled to limit our liability under applicable law, our liability to you for failure to comply with a consumer guarantee in respect of services (other than a guarantee that cannot be limited) is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.
22. Subject to clause 20, our aggregate liability to you in respect of a particular Placement is limited to the Placement Fee paid for that Placement. To the extent of any inconsistency in respect of those placement services, this clause prevails over the liability provisions of your Customer Agreement.