Appendix A Terms for Employment Hero Recognition and Hero Points

1. How and when these terms apply

These terms apply to Organisations and Users in Australia, the United Kingdom, and Canada (Hero Points Regions) that purchase or have been awarded Hero Points through the EH Platform. Hero Points can be accessed through the EH Platform, including through the Money and Perks feature in a User’s EH Work app. These terms also apply to Users who have been awarded Hero Points either by an Organisation or by us.
These terms supplement the General Terms above. The General Terms will apply to these terms except where these terms conflict with the General Terms. Where a term is defined in our General Terms, that term when capitalised, will have the same meaning in these terms.

Hero Points are reward points issued by us or by Organisations to Users for a variety of reasons.

Organisations may purchase Hero Points, which they may award to Users through the EH Platform at their discretion. Organisations may create award categories within the EH Platform to determine the Hero Point value to be awarded to Users.
We may issue Hero Points to Organisations or Users at our sole discretion.
Once Hero Points have been awarded to a User, the transaction cannot be reversed or cancelled by the Organisation or by us.

Hero Points may only be redeemed by Users through the EH Platform, including a User’s EH Work app.
Transaction fees may apply for some methods of redeeming Hero Points. Any transaction fees that apply will be communicated to Users before selecting a redemption method, and are not refundable after the Hero Points are redeemed.
Hero Points are not redeemable for cash and are not refundable once purchased unless required by applicable laws.
Where Hero Points are redeemed using a User’s Swag Visa Debit card, the redemption cannot be reversed or cancelled by us. (Note: Review if “Swag Visa Debit card” is applicable to Canada or if this clause needs a regional carve-out).
Only Users in the Hero Points Regions have the ability to redeem Hero Points through the EH Platform and the EH Work app marketplace and other features. Hero Points that are awarded to Users outside of the Hero Points Regions cannot be redeemed.
Hero Points are region-specific. Hero Points that are awarded to users in one Hero Points Region cannot be redeemed in any other region.
Hero Points cannot be used by an Organisation to pay for EH Platform Subscription Fees or other fees for services we provide.

To maintain an Organisation’s Hero Point balance, the Organisation must purchase Hero Points or make an award to a User (Hero Point Activity) at least once in every 24 month period. After 24 months from the date of the last Hero Point Activity we may cancel any Hero Points that remain unused in an Organisation’s account.
For Users in Australia and the United Kingdom: Once allocated to a User, Hero Points will be valid for 24 months from their date of allocation. If they are not used within that period, we may cancel the relevant Hero Points at our sole discretion.
If you terminate your EH Platform account we may cancel any Hero Points that remain unused.
For Users in Canada: To comply with provincial laws, Hero Points allocated to Users in Canada will not expire based on the passage of time alone. We may, however, cancel Hero Points where a User’s account has been “inactive” (meaning the User has not earned or redeemed any Hero Points) for a continuous period, as specified by applicable provincial law (e.g. 12 months or more in Quebec). Where required by law (e.g. in Quebec), we will send a written notice to the User 30 to 60 days before the expiry date, detailing the inactivity period and the date on which the points will be cancelled.

We may terminate the Hero Points program by notifying you.
If we terminate the program under this clause you will have 90 days from the date of termination to award and redeem any outstanding Hero Points. At the end of the 90 day period, all Hero Point balances will be cancelled and you will no longer be able to award or redeem Hero Points.

We may suspend your EH Platform account and cancel any Hero Points at our sole discretion if you breach these terms or the General Terms or if we reasonably suspect you are operating your EH Platform account fraudulently.

Organisations are responsible and liable for any tax liability, stamp or other duty or other government charge or reporting requirement in connection with or on any benefit derived by the Organisation or its Organisation Users arising from the use of Hero Points, the EH Platform or the Employment Hero Discounts features.
We recommend that Organisations seek professional advice in respect of your specific situation. We don’t provide advice, assurances or warranties in respect of any liability arising in respect of the Hero Points program or the issuance of Hero Points.