Supporting Qumata streamline goal management and improve efficiency

The overview

Qumata, a dynamic and innovative startup established in 2017, provides advanced technology solutions to simplify insurance underwriting processes. With a growing team spread across multiple regions, including England and Hong Kong to Singapore and soon India, Qumata sought a platform to streamline HR processes and align team objectives. By adopting Employment Hero, particularly its Goals Setting feature, Qumata has improved how their teams collaborate and achieve milestones, enabling greater efficiency and transparency.

The challenge

Before Employment Hero, Qumata relied on fragmented systems, such as Excel spreadsheets, to manage goal setting and performance tracking. These manual methods were time-consuming and often confusing for team members. 

“I used to click through many tabs in Excel just to show employees our business-wide goals. And for some, it just didn’t make sense to them. The big-picture visualisation just wasn’t there,” said Qumata’s Head of HR, Angel Fung.

As a startup operating in a fast-paced environment, Qumata needed a solution to:

• Consolidate goal-setting processes
• Provide a clear and visual representation of team objectives
• Save time and reduce administrative burdens for the HR team

The solution

Employment Hero’s Goals Setting feature quickly became a valuable tool for Qumata. The platform’s ability to consolidate individual and departmental goals into a unified, visually compelling format enhanced how the company approached performance management. 

“With Employment Hero, you can view everyone’s individual goals and see how they’re linked. The visualisation is amazing. It’s a powerful tool for showing the team where we’re at and why certain tasks are important.”

This feature proved especially beneficial for Qumata’s unique approach to performance management. Instead of traditional performance reviews, the company uses Objectives and Key Results (OKRs) to drive progress. 

“We have milestones for each quarter and short-term projects to develop and enhance our product. If we don’t complete stage one, we can’t move on to the next stage. Employment Hero ensures that everyone knows what’s happening and why.”

The impact

Employment Hero has significantly streamlined Qumata’s operations, allowing the HR team and employees to focus on high-impact projects. Employment Hero has reduced the time Angel spends on setting up and explaining goals. 

“The overall goals visualisation is self-explanatory. I don’t need to explain how everything links, the system does it for me.” 

This efficiency has freed up valuable hours for strategic initiatives. By making goals accessible to all employees, Qumata fosters a culture of accountability and transparency. This accessibility ensures that everyone stays aligned and focused.

“Whenever staff are lost or want to know where we’re at, they can just go into the system instead of asking their managers.”

The Goals Setting feature also supports Qumata’s financial monitoring. 

“We use the system to track our spending goals and ensure we’re staying within budget. It’s crucial for us as a startup relying on investor funding.”

Continuous support and opportunities beyond the platform 

Angel praised Employment Hero for its customer-centric approach and cost-effectiveness. 

“The customer service is way better than other platforms we’ve used. I get answers within five to ten minutes using the Chatbot. If I need help directly from the support team, I’m quickly connected to someone who can assist.”

Additionally, Employment Hero’s willingness to adapt and incorporate customer feedback has made a lasting impression. 

“Employment Hero listens to what we need and is willing to make changes bespoke to our business. That kind of responsiveness is rare.”

Beyond the platform itself, Employment Hero offers opportunities for customers to engage with the brand in meaningful ways. From incentive programs to speaking engagements, customers can contribute their insights and experiences. 

“I was approached to be a customer reference and share my experiences with potential clients. It’s great to see Employment Hero creating platforms for customers to collaborate and add value beyond just using the software.”

Why Employment Hero?

By leveraging Employment Hero, Qumata has enhanced its goal-setting processes, enabling the team to work smarter and more collaboratively. The platform’s intuitive features and outstanding customer support have empowered the company to focus on what matters most: driving innovation and delivering exceptional solutions to their clients.

For other startups considering HR solutions, Angel’s advice is clear: 

“Employment Hero offers more than just a platform. It provides the human touch and support that HR teams need to succeed.”

Employment Hero is the world’s first Employment OS, simplifying employment for everyone. Our all-in-one platform supports businesses in hiring, onboarding, automating payroll and increasing employee engagement. Let us handle the admin, so you can focus on your people. Discover how Employment Hero can give your business a competitive edge – talk to our specialists today!