How Branchspace, featured FT1000 Europe’s Fastest Growing Company, onboards in rapid timing with Employment Hero

Since 2013, Branchspace, a technology company who provides disruptive online retailing solutions to aviation and travel suppliers, has rapidly expanded across London, Krakow, and Lisbon. With a workforce of 89+ employees and contractors, offering a seamless HR experience to team members across the different jurisdictions, currencies, and compliance requirements, is a top priority for Operations Manager, Alicia Bulbeck.

Ranked twice in the Financial Times FT1000 Europe’s fastest growing companies in the last 5 years, the Operations team decided it was time to move away from traditional spreadsheets and paper-based systems. The company’s rapid growth encouraged the team to search for a more integrated and automated approach to People Operations.

Adopting a new employment platform was a great solution to improving processes across hiring, onboarding, payroll, and performance management. Most importantly, it created a consistent experience across all areas of the business, regardless of location.

“Managing three offices in different countries, each with different employment structures, is always a challenge. As the company started to expand, we felt we needed a solution that could bring everything into one place.”

The right solution for unifying the workforce

With a workforce across three locations, Branchspace needed a system that could:

• Support both permanent employees and international contractors
• Handle multiple currencies and compliance requirements
• Automate onboarding, leave management, and performance tracking

“We needed a system that could unify our workforce, giving visibility and consistency across three different locations. Employment Hero was the only platform that ticked all the boxes.”

Fast forward to today, and Branchspace has been using Employment Hero for over two years. As they continue to expand—onboarding 32 new employees in 2024 alone—the platform has proved essential in supporting rapid growth without overwhelming the People Operations team.

A seamless transition from manual admin to automation

After implementing Employment Hero, Branchspace saw significant efficiency gains, including:

Faster onboarding and compliance

New hires can now access onboarding material on the platform ahead of their first week, accessing contracts, employee handbooks and policies, ensuring a smooth and compliant onboarding experience—no more manual paperwork.

“Employees can be onboarded seamlessly from any of our offices, with all their documents securely stored in one place. We also make good use of the onboarding checklists which help us coordinate across teams and countries to make sure new hires have the best experience possible when they join.”

Smarter recruitment and talent acquisition

Employment Hero’s Applicant Tracking System (ATS) has transformed Branchspace’s hiring process, allowing HR to screen candidates more effectively and ensure they align with both technical needs and company culture.

“Recruitment was one of our biggest challenges, but we now have a streamlined system that supports our rapid expansion and hiring needs across multiple countries.”

Structured performance and engagement

Branchspace has created new performance review processes, offering more clarity to employees in terms of career progression, development and personal growth. This ensures employees receive regular feedback and have the same opportunities across the company.

“Performance management has become much more structured and transparent. Employees across all three offices now receive consistent feedback and development opportunities.”

For businesses managing multi-location teams and complex operations, Branchspace’s success shows how the right HR technology can transform efficiency, engagement, and scalability—freeing businesses to focus on their mission.

The world’s first Employment Operating System from Employment Hero

Employment Hero’s Employment Operating System (Employment OS) is more than just a platform–we’ve taken the traditional isolated aspects of employment and integrated them into a seamless, human and AI-powered solution that empowers employers, employees and job seekers alike. Find and hire top talent with SmartMatch, seamlessly onboard new hires, automate complex payroll, drive employee engagement and more.

See what you could do with the world’s first Employment OS.

One system. Everything employment.