Guide to hiring casual employees quickly and effectively in the hospitality industry

Following post-COVID-19 challenges, Australian hotels and hospitality businesses grappled with operational problems due to high living costs and a shortage of hospitality professionals. Fortunately, the situation is getting better as the economic situation stabilises and immigration rises, providing crucial support. Despite workforce improvements in Queensland, it’s vital for hospitality businesses to adapt and build an efficient team to meet increasing demands and evolving guest preferences as business ramps up. Whether in peak or low season, investing in the right staff guarantees guest loyalty, long-term cost savings, and a positive brand image.

Employment Hero is proud to partner with the Queensland Hotel Association (QHA) to provide industry resources to benefit it’s members. In this guide, we’ll unpack the best practices when it comes to hiring casual employees to help you stay compliant, onboard your new hires, get your team motivated from the word go and keep the admin levels low while you do it all. We’ll even share how you can streamline casual onboarding next time the silly season rolls around.

Our guide includes:

• The benefits of casual employment
• Your legal obligations as an employer
• How and where to find the right talent
• Ways to streamline the onboarding process
• How to reduce admin through HR and payroll software

We’ve also included a job description template and an onboarding checklist, so you have everything you need to bring your casual employees into the fold.

Disclaimer: The information in this article is relevant as at 1 February 2024, and has been prepared by Employment Hero Pty Ltd ABN (11 160 047 709) (Employment Hero). The views expressed herein are general information only and are provided in good faith to assist employers and their employees. The Information is based on data supplied by third parties. While such data is believed to be accurate, it has not been independently verified and no warranties are given that it is complete, accurate, up to date or fit for the purpose for which it is required. Employment Hero does not accept responsibility for any inaccuracy in such data and is not liable for any loss or damages arising either directly or indirectly as a result of reliance on, use of or inability to use any information provided in this article.