Digital Onboarding Services – Pacific
The terms and scope of services below govern the provision of the Digital Onboarding Services by Employment Hero Pty Ltd, its relevant affiliate, or its trusted Partners, and apply in conjunction with the Employment Hero Platform Terms and Conditions and any other applicable terms or policies.
Digital Onboarding Implementation Services
| Scope of Services | |
|---|---|
| Max Term | 90 days |
| In-scope services | • Self-Led Setup: Access to the in-platform checklist providing step-by-step instructions to launch your platform and initiate payroll services. • Access to EH Herobot support for assistance and queries • Access to Help Centre for additional guides and pre-recorded videos for setup. • Guidance for one (1) parallel payroll test run to validate system accuracy prior to “Go Live.” • Pre-recorded training video on Managed Payroll process |
| Out-of-scope services | • Configuration: This is a self-led implementation; Employment Hero will not configure settings, data, or rules within the platform on your behalf. Dedicated Consultant or Project Manager Inhouse platform training sessions • Data extraction and cleaning – The Customer is responsible for the extraction of data from legacy systems and the ‘cleaning’ of such data prior to import. Employment Hero is not responsible for errors resulting from incorrect data. * Advice on legislation or award interpretation – We do not provide legal advice, tax advice, or interpretation of legislation/awards. For assistance with these queries, please contact the HR Advisory team (available only if included in your subscription), alternatively contact the government body related to your enquiry for advice. (example ATO, IRD, Fairwork Australia or Employment New Zealand) Please note that Any service not explicitly listed as “In-Scope” is considered Out-of-Scope. |
| Additional Fees | Additional costs may apply if: Out-of-Scope Requests: Any requested configuration or additional testing beyond the one included parallel run, will be charged at AUD $280 + GST per hour. We reserve the right to determine and agree if these services can be provided. Term Extensions: Services required beyond the 90-day Max Term due to your business changes, conduct or fault are charged at AUD $280 + GST per hour. Late Changes: Any request by you to reschedule or delay a confirmed “Go Live” date must be submitted in writing. If such a request is made within five (5) business days of the scheduled date, you may be liable for a Late Change Fee of up to AUD $280.00 + GST. Why: These fees account for the necessary rework of implementation workflows, lost resource capacity, and the repetition of critical compliance checks and audits performed in anticipation of the initial live pay run The Late Change Fee will be invoiced immediately upon the confirmation of the new Go-Live date and must be settled prior to the commencement of the first live pay run. |
| Your obligations | Data & Setup: You are responsible for completing all items within the in-platform checklist and inputting all data required data for the “Go Live” transition within the Max Term. The 10-Day Gate : All setup requirements must be complete exactly 10 days prior to your confirmed live pay run date. This allows time for us to ensure you are compliant and ready for launch. Active engagement: You must remain consistently responsive and actively engaged throughout the implementation phase to ensure the 90-day onboarding timeline is achieved. Technical Proficiency: You must ensure that all staff members assigned to the setup possess a high level of digital literacy. This includes, but is not limited to, the ability to: • Independently navigate SaaS (Software as a Service) environments. • Manage and execute complex data exports/imports. • Validate platform configurations for accuracy and data integrity. Entity & Account disclosure: You must proactively notify the Digital Onboarding Team if your organisation involves multiple entities or requires more than one payroll account. Failure to disclose this early may result in structural delays or the need for platform reconfiguration. Consequences of Non-Compliance: Delays resulting from a lack of engagement, insufficient technical proficiency, or late disclosure of account structures may impact the scheduled Go-Live date and potentially incur the Additional Fees outlined above |
