People management built for the pace of retail

From casual floor staff to store managers, Employment Hero helps retail businesses take the admin out of rostering, payroll and compliance so your team can focus on the customer.

Find your solution

A young female employee wearing a dark denim apron over a black long-sleeved shirt stands behind a counter, attentively looking at a customer whose back is to the camera. The setting appears to be a cafe or retail shop, with framed certificates and an alcohol service policy sign visible on the wall behind her. A cartoonish graphic featuring a blue dollar sign inside a yellow and purple starburst is overlaid in the top right corner.

Trusted by retail businesses globally.

4.5/5 on Capterra 4.1/5 on Trustpilot 4.4/5 on G2

What’s really slowing your retail business down?

PAIN POINT 1

Managing a high-volume, high-turnover casual workforce

Retail runs on casual and part-time staff. But constant hiring, onboarding and offboarding creates a paperwork burden that never lets up. When staff turnover is high, every manual process gets multiplied.

✦ EMPLOYMENT HERO

Automated digital onboarding gets new retail staff contract-signed, IRD tax-ready and KiwiSaver-enrolled before their first shift. No paper forms, no chasing, no delays.

PAIN POINT 2

Rostering complexity across shifts and locations

Getting the right number of people on the floor at the right time, across multiple stores, split shifts and peak trading periods, is one of retail’s most time-consuming operational challenges.

✦ EMPLOYMENT HERO

Build and manage rosters across all your locations in one place. Employees receive shift notifications instantly via the app and managers get real-time visibility into coverage and labour costs.

PAIN POINT 3

Agreement compliance and underpayment risk

Managing retail payroll in New Zealand comes with significant risk. Balancing public holiday rates (time-and-a-half), overtime rules, varying Employment Agreement terms and complex Holidays Act calculations is difficult to manage manually. Getting it wrong, even unintentionally, creates major back-pay liabilities and exposes your business to Labour Inspectorate penalties.

✦ EMPLOYMENT HERO

Our automated payroll engine takes the guesswork out of New Zealand compliance, applying the correct agreement rates, public holiday entitlements and leave calculations for every employee, every shift.

Still doing this manually? See how we help

When you are hiring multiple staff at once for a new store opening or peak season, speed matters. Employment Hero lets you send digital contracts, collect IRD numbers and KiwiSaver details and complete inductions in bulk; before anyone walks through the door.

From part-time floor staff to full-time supervisors, Employment Hero applies the correct pay rates, shift allowances and public holiday entitlements automatically. Overtime thresholds, starting-out rates and leave calculations are handled without manual input, reducing underpayment risk across your entire team.

Retail staff often have complex availability requirements around study, second jobs and family commitments. Employment Hero lets employees submit availability and leave requests directly through the app, so managers can build rosters around real availability rather than guessing.

High turnover means hiring never really stops in retail. Employment Hero’s AI Recruitment Agent scores, screens and shortlists candidates automatically, compressing what used to take days of CV reviews into minutes so you can get the right people on the floor before trading demand peaks.