AI Job Summary

Experience in courier operations, transport coordination, dispatch or a similar fast-paced role.
Receive, prioritise and assign same-day delivery requests to drivers based on location and availability.
Track deliveries and communicate clearly with customers, drivers and internal teams throughout the process.

Role Type

On-site • Permanent • Full-time • Entry Level

Pay Rate

£28,000 GBP – £33,000 GBP (Annum)

Description

Same-Day Courier Controller — Job Description

Location: Leyland Employment type: Full-time Salary: £28k to £33K

About the role

We’re looking for an organised, quick-thinking Same-Day Courier Controller to coordinate urgent deliveries from collection through to proof of delivery. You’ll match jobs to drivers, keep customers updated and respond calmly when plans change.

Key responsibilities

Receive and prioritise same-day delivery requests.
Assign jobs to suitable drivers based on location, availability, vehicle and delivery requirements.
Track deliveries and keep customers and colleagues informed of progress.
Handle delays, route changes, failed collections and other issues promptly.
Check delivery details, addresses and special instructions for accuracy.
Record job updates and maintain clear, accurate delivery paperwork and system records.
Liaise with drivers, customers and internal teams throughout each job.
Support efficient vehicle and driver utilisation while maintaining high service standards.

What we’re looking for

Experience in courier operations, transport coordination, dispatch or a similar fast-paced role.
Strong organisation and the ability to manage multiple jobs at once.
Clear, confident communication by phone, email and messaging.
Good judgement under time pressure and a practical approach to problem-solving.
Confidence using computers, tracking systems and spreadsheets.
A customer-focused attitude and careful attention to detail.
Flexibility to work shifts, including [evenings / weekends], if required.