Case Management Administrator

Case Management Administrator

Part time – 24 hours. 3 days per week (preferably Tuesday Thursday Friday)

Occasional Saturdays to cover any annual leave

£27,000 per annum pro rata

Need to Know

Response Physio & Sports Therapy comprises a network of 18 clinics across the UK looking after patients who are self paying or referred by the NHS or their insurance company. We have a growing support centre team based in West Bridgford, Nottingham & now have a rare and exciting opportunity for a dynamic individual to join us.

The ideal candidate will have great attention to detail, excellent communication skills, a positive attitude towards change and the capability to adapt in a role where no two days are the same.

Case Management Administrator responsibilities:

• Processing insurer referrals
• Case manager of allocated insurance companies.
• Patient management for allocated insurance companies
• Administrative duties, including patient enquiries via email and telephone calls.
• Reception duties

Role Requirements:

To be successful in this role you will have a professional & positive approach and the below skillset:

• Excellent communication skills
• The ability to quickly build rapport
• Excellent attention to detail
• Strong IT skills (Microsoft Office essential, Diary Management System experience preferred)
• Previous experience within a customer service roles
• The ability to work in a continuously developing environment
• Strong problem solving skills

Who is Response Healthcare Group? Since 2004, Response Healthcare Group has been committed to delivering tailored healthcare services through our network of brands:

• Response Physio & Sports Therapy: Providing expert physiotherapy services in our David Lloyd Club clinics.
• Response Primary Care: Delivering early intervention and treatment for musculoskeletal conditions in partnership with primary care networks and GP practices.
• Response Occupational Health: Promoting employee well-being through comprehensive occupational health services.