Sales Manager

Job details 

Job title: Sales Manager (Technical Account Management) 

Reports to: Managing Director 

Location: Teesside 5 days a week in the office with travel across the North East 

Manages: The sales and account management team of 2  

Contract: Permanent, full time  

Pay: £50,000 plus commission 

About us 

We’re an established managed IT services provider based in Teesside, looking after small and medium-sized businesses across the North East. We provide managed IT support, cybersecurity, cloud services and IT consultancy, and we’re backed by a national IT services group. 

Job purpose 

We want to grow, both by winning new clients and by doing more for the clients we already look after. This role leads that growth, through new business and through technical account management. 

You’ll act as a technical account manager for your own portfolio of clients, using structured reviews and technology roadmaps to understand their business and recommend what they need next. You’ll also lead our sales team as it moves to the same technical account management model. 

You’ll carry a substantial personal sales target of three times the cost of your role, with commission that rewards you for hitting and beating it. 

Key responsibilities 

Technical account management 

Own the relationship with a portfolio of key clients as their technical account manager. Run basic technology audits for clients and prospects, covering their current IT, security, backup, licensing and support arrangements, and turn the findings into clear recommendations. Use myITprocess to assess each client against our technology standards, build a roadmap and budget with them, and track progress. 

Run regular business reviews with each client’s leadership, focused on their business goals, risks and priorities. Work with our service desk and engineers so recommendations are realistic, and so every client gets what we’ve agreed to deliver. 

Lead the move to technical account management 

Move the sales team from a traditional sales model to technical account management, with each person owning a set of clients. Set the standards for the new model: how often each client is reviewed, the audit and roadmap approach, and how account plans are recorded. Train and coach the team in running audits, using myITprocess and leading business reviews. Decide which clients get which level of account management, based on their current revenue and growth potential. 

Win new business 

Build and run your own pipeline of new clients across the North East, through prospecting, networking, referrals and events. Use a basic technology audit as the starting point with prospects, to understand their needs and show where we can help. Lead the sales process from first conversation to signed contract, working with our technical team to scope each client’s needs accurately. Deliver a personal sales target of three times the cost of your role. 

Lead the sales team 

Set clear targets and activity standards, and run regular one-to-ones and pipeline reviews. Coach each team member to improve, and recognise good results. Recruit new team members as we grow, with support from HR. Deal with underperformance early and fairly, following our policies and with HR advice. 

Plan, forecast and report 

Keep our pipeline, client records and account plans accurate and up to date in our PSA and Kaseya tools. Produce a reliable monthly forecast and sales report for the leadership team. 

Work with marketing on campaigns and events, and track what each one returns. 

Sell responsibly 

Price proposals in line with our approved pricing, and agree any discounts or non-standard terms with the right approver before making an offer. Hand every new client over to onboarding and service delivery with an accurate scope, so we deliver what we sold. Recommend the technology that fits each client best, rather than favouring any one vendor. 

Key performance measures 

Personal sales target, team sales against target, growth in revenue from existing clients, client audits, myITprocess assessment and roadmap. Business reviews held on schedule for each client level. Progress moving the team to the technical account management model. Pipeline value and forecast accuracy. 

Person specification 

Essential 

A track record of B2B sales in IT services, ideally managed services, with consistent results against a personal target. Experience as a technical account manager, vCIO or similar, running client reviews and technology roadmaps. Experience leading, coaching and managing a sales or account management team, while carrying a target of your own. Enough technical understanding of IT support, cybersecurity, backup and cloud services to run a basic audit and have credible conversations with clients. A consultative approach to selling to owners and directors of small and mid-sized businesses. 

A disciplined approach to pipeline management and forecasting. Commercial judgement about margin, recurring revenue and contract terms. The ability to travel across the North East. 

Desirable 

Hands-on experience with myITprocess. Experience with other Kaseya tools, such as IT Glue or Datto RMM, and with a PSA such as HaloPSA. Experience moving a sales team to an account management or vCIO model. An established business network in the North East. Formal sales methodology training. 

How to apply 

Apply with your CV and answers to a few short screening questions. A member of our hiring team reads every application, and the process includes two interviews, a short client review exercise and a final conversation with our leadership team. 

If you need any adjustments at any stage, tell us and we’ll agree them with you. We welcome applications from everyone, and we make hiring decisions on skills, experience and potential.