Domestic Heating Field Manager

ABOUT US

ECO Approach Ltd is a leading provider of property certification, compliance, and energy efficiency services, specializing in gas heating, electrical installations, servicing, and repairs. We serve over 10,000 properties monthly across the UK, working with homeowners, landlords, estate agents, housing associations, and energy companies.

As we expand our Retrofit Division in the Northwest from our Preston office, we aim to bring our expertise to both private and public sector funding opportunities in the energy efficiency market.

WHAT WE’RE LOOKING FOR We are seeking a highly motivated and experienced Domestic Heating Field Manager to oversee and manage a growing team of engineers delivering domestic heating services on behalf of a client (Big 6 energy provider) The role may support Service & Repair or Boiler Installation, workstreams, depending on operational requirements. With responsibility for a team of approximately 15–28 engineers, this is an exciting opportunity to join a thriving and expanding business at a pivotal stage, with strong prospects for future growth and development for the right candidate.

As a field-based manager, you will be responsible for the day-to-day operational delivery of one or more domestic heating contracts. This includes performance management, technical support, health & safety and regulatory compliance, quality assurance, customer experience, and team development across Service & Repair and/or Boiler Installation activities.

KEY RESPONSBILITIES

• Work to a defined set of KPIs to monitor and improve team performance.
• Ensure the successful delivery of the assigned domestic heating contract or workstream, whether Service & Repair, Boiler Installation, or a combination of both.
• Conduct regular quality, technical, work-in-progress, post-completion, and health & safety checks on engineers and completed works.
• Deliver toolbox talks and other training to maintain up-to-date knowledge within the team.
• Liaise with our clients on daily operational matters.
• Dealing with customer complaints and getting a swift resolution.
• Collaborate with internal teams to ensure recruitment targets and engineer numbers are met.
• Support the onboarding and induction of staff, ensuring they are prepared for the relevant client, contract, and workstream requirements.

SKILLS/ QUALIFICATIONS REQUIRED

• Full UK drivers license
• Strong technical understanding of domestic gas appliances, heating systems, fault diagnosis, servicing, repairs, and boiler installation.
• Previous experience managing a field-based team, including directly employed engineers and/or contractors.
• Strong understanding of industry compliance, standards and health & safety.
• Excellent communication and team leadership skills.
• A proactive mindset, with a willingness to embrace innovation and process improvement.
• ACS Accredited