There’s no denying that the hospitality industry has undergone a huge transformation in the last decade. Recent global events such as natural disasters, inflation, advancements in technology and changing consumer preferences have seen the industry explode and change quickly.

If the last few years have taught us anything, it’s that flexibility will continue to be at the core of everything. To keep up, hospitality businesses must become agile if they want to stay in the game for many years to come.

One critical aspect of future-proofing hotel operations is recognising the indispensable role that HR and payroll functions play, and we’re covering it all in this guide.

What’s in the guide?

• The current state of the hospitality industry in Australia
• Common challenges in the hospitality and hotel industry
• Managing payroll and compliance in hospitality
• Future-proof your hospitality business by investing in HR and payroll software
• Using the employee lifecycle to create a standout employee experience

To understand the common HR issues that hospitality businesses must prioritise, explore our detailed guide here.

Disclaimer: The information in this article is relevant as at 7 March 2024, and has been prepared by Employment Hero Pty Ltd ABN (11 160 047 709) (Employment Hero). The views expressed herein are general information only and are provided in good faith to assist employers and their employees. The Information is based on data supplied by third parties. While such data is believed to be accurate, it has not been independently verified and no warranties are given that it is complete, accurate, up to date or fit for the purpose for which it is required. Employment Hero does not accept responsibility for any inaccuracy in such data and is not liable for any loss or damages arising either directly or indirectly as a result of reliance on, use of or inability to use any information provided in this article.

Other helpful resources:

• A comprehensive guide to HR technology in 2021
• Understanding Australian Payroll: For Accountants, Bookkeepers, and Payroll Providers
• A guide to empathetic leadership through an economic downturn
• The ultimate guide to future-proofing your business