Australia 
United Kingdom 
Singapore 
Malaysia 
Canada (Français) 
New Zealand
HR and payroll for New Zealand’s care and support providers
Running a care or support organisation means managing a lot of moving parts.
Employment Hero brings HR, payroll, hiring, onboarding and people admin into one platform, so your team spends less time on admin and more time on support.
What’s creating workforce pressure for care and support providers?
PAIN POINT 1
High support worker turnover creates roster pressure and service disruption
When support workers leave, coordinators need to hire, clear and onboard replacements quickly, often across multiple roles and locations at once. Every day a role sits unfilled is a day of coverage risk.
✦ EMPLOYMENT HERO
Employment Hero speeds up onboarding and recruitment admin with our AI Recruitment Agent and digital workflows, so new workers are site-ready faster and coordinators spend less time chasing paperwork.
PAIN POINT 2
Administrative work keeps taking time away from service delivery
Leave requests, employee records, payroll inputs and compliance documentation add up fast. When those tasks are handled manually, managers and coordinators end up spending time on back-office work that should be going to their teams and participants.
✦ EMPLOYMENT HERO
Employment Hero reduces that load with digital workflows and simpler approvals, so your team stays organised without the admin overhead.
PAIN POINT 3
Keeping compliance records current can be difficult across teams
For care and support workers, a qualification doesn’t just sit in a file. The certificate level sets the pay band and there are timeframes for reaching each one. Add police vetting, first aid, driver licences and policy acknowledgements across dispersed teams, and gaps appear quickly.
✦ EMPLOYMENT HERO
Employment Hero centralises qualifications, vetting and expiry dates in one place, with automated alerts before anything lapses, so you have the evidence ready at audit and the right rate in the pay run.
Ready to take the admin off your care team?
Fast, paperless onboarding that gets support workers ready for their first shift
Employment Hero automates your hiring pipeline by sending digital pre-boarding packs straight to a new worker before their first shift. They complete their IR330 tax code declaration, KiwiSaver details and bank account information directly inside Employment Hero, which flows through to payroll. Onboarding checklists, employment agreements and policies are signed electronically and stored automatically against their profile.
Credential tracking to keep your organisation audit-ready
Employment Hero holds qualifications, police vetting, first aid certificates, driver licences and policy sign-offs in one secure digital record. Digital audit trails log every document update and sign-off, so you can produce evidence for certification audits and funder contract reviews without the scramble.
Time-tracking that connects your shift logs directly to payroll
Support workers clock in and out on the mobile app wherever they’re working, creating digital timesheets. Managers review and approve hours easily, and the data flows straight into payroll without manual re-keying. Travel time, mileage, sleepovers and overnight shifts are captured against the shift they belong to, so complex pay is easier to get right the first time.
Workforce visibility across community, home and residential settings
Employment Hero brings a dispersed workforce into a single cloud-based dashboard. Through mobile self-service, support workers manage their own leave requests, update personal details and view rosters remotely. This gives managers live visibility over team availability across every site and setting, so they can approve leave and adjust schedules from any device.
Tū Ora Compass Health saved $125,000 a year and got their renewals off a spreadsheet
Tū Ora Compass Health
Primary care network | 275 employees | Wellington, New Zealand
THE CHALLENGE
Tū Ora Compass Health supports better health outcomes across greater Wellington, with an emphasis on culturally relevant care. Behind that, HR and payroll ran on two systems that didn’t talk to each other, and their HRIS was being discontinued. The team reviewed 18 alternatives across the Australasian market before choosing Employment Hero.
Since implementation, Tū Ora has saved at least 30% of team time across HR and payroll, which came to a net saving of $125,000, or close to 25% of what they had been spending on total team salaries. They were able to disestablish one full-time HR role and turn a payroll-only role into a joint payroll and HR position, because the manual, offline work behind it was no longer necessary.
“The payroll process is much slicker and more automated than what we had before.”
— People and Capability Lead, Tū Ora Compass Health
OUTCOMES
item 1
item 2
item 3
item 4
item 5
Managing compliance in a highly regulated care environment
Care and support providers carry a heavy compliance load. Employee records, payroll and training, policy sign-offs and shift coverage across multiple settings, plus certification against Ngā Paerewa and reporting back to funders. It’s a lot to be across. And when those things live in different systems, it’s easy for things to fall through the cracks.
Employment Hero brings it into one place, so providers can stay on top of their employment obligations without the admin overhead that usually comes with it.
Sector pay rates
Pay bands tied to qualifications
Care and support worker pay is banded by qualification level, and employers are expected to support workers to reach each level within set timeframes. Home and community teams also carry in-between travel time and mileage payments, plus guaranteed hours when a visit is cancelled. Employment Hero keeps qualification records, timesheets and pay data connected, so your team spends less time on manual checks and more time on support.
Leave reform
Getting ready for the Employment Leave Act
The Employment Leave Act 2026 replaces the Holidays Act on 6 August 2028, moving leave to hours-based accrual and adding a 12.5% leave compensation payment on additional and casual hours. For providers running rostered, variable-hours teams, that’s a two-year runway rather than a distant change. Employment Hero keeps leave, hours and pay data in one connected system, which is where any transition to the new rules starts.
Payroll compliance
Simpler payroll across mixed workforces
Care and support providers manage permanent, part-time, casual and guaranteed-hours staff with varying rosters and leave patterns. When payroll data sits across multiple systems, errors follow. Employment Hero connects payroll, leave and employee records in one platform, handles KiwiSaver contributions and payday filing to Inland Revenue, and reduces admin friction so pay is more accurate.
Employment records
Keep important employee records accurate
Care and support providers need employment records that are complete, current and easy to produce, whether that’s for a certification audit, a funder contract review or accredited employer record-keeping obligations. Employment Hero centralises employment agreements, policy acknowledgements, vetting and workforce documentation in one place, reducing reliance on paper files and disconnected systems.
Related resources to help you get started
-
Read more: The benefits of hiring overseas employees for New Zealand businessesThe benefits of hiring overseas employees for New Zealand businesses
Discover the key benefits of hiring overseas employees for your, from accessing global talent to building round-the-clock teams.
-
Read more: Best Employer of Record providers in New Zealand in 2026Best Employer of Record providers in New Zealand in 2026
See how top EOR services handle KiwiSaver, PAYE and compliance so you can find the right fit for your business.
-
Read more: How to build a global team without local entitiesHow to build a global team without local entities
This guide covers EOR, compliance, talent strategy and the tools to build a global team quickly and legally.
Focus on delivering quality care. We’ll handle the employment side
Employment Hero gives NDIS providers a more connected way to manage the people side of service delivery, helping improve visibility across teams and free up time for managers to focus on staff, participants and operational quality.
