At Zitcha, we’re at the forefront of revolutionising the retail media landscape, and we invite you to be part of our visionary team making Retail Media better for everyone.
As the world’s first Adaptive, Unified Retail Media Platform, Zitcha empowers retailers to unlock their full potential by seamlessly integrating planning, delivery, and insights across all channels – online, offline, and in-store. Our intelligent, efficient, and high-performance platform provides a complete and scalable solution that adapts to each retailer’s unique vision and business model.
We understand that no two retailers are the same, and your network shouldn’t be either. Zitcha’s composable architecture ensures you have the right capabilities at the right time, whether you’re launching a new retail media network or scaling an existing one. Our platform simplifies and automates previously manual processes, allowing you to leverage your first-party customer data for personalized and impactful advertising experiences.
With Zitcha, you’re not just keeping up with retail media – you’re defining it. Join us in creating a better way to build and grow Retail Media Networks, transforming them into valuable extensions of your existing retail business.
Now, Zitcha is seeking a Solutions Engineer to join our innovative team in the US. Join us in shaping the future of retail media as we revolutionise the industry and empower retailers and brands to achieve unparalleled success.
The Solutions Engineer will be responsible for the development and delivery of cutting-edge retail media solutions for our customers. In this role, you will work closely with our sales, success, platform, and engineering teams to understand customer requirements and develop solutions that meet their unique needs. You will also be responsible for driving the growth and scalability of our solutions business and working closely with our customers to ensure their success and satisfaction.
Primary Responsibilities
- Play a critical role as part of our Solutions team in the design and development of innovative retail media solutions
- Drive the growth and scalability of the solutions function within the business
- Develop and maintain relationships with prospects and customers to ensure their success and satisfaction
- Manage projects and/or incoming queries concurrently to ensure successful implementation as needed using project management methodologies, principles and techniques
- Lead projects ensuring they stay on track by managing timelines, budget and scope.
- Work closely with sales and platform teams to understand customer requirements and develop solutions that meet their unique needs
- Consulting with Customers and Technical teams both external and internal to design and implement the Zitcha solution with their websites, apps and integrations
- Collaborate with the engineering team to ensure solutions are delivered on time and meet quality standards
- Stay up-to-date on retail media industry trends and emerging technologies to ensure our solutions remain competitive.
- Conduct data review and look for quality issues and barriers with provided customer datasets, and outline product documentation of what success looks like
- Facilitate external workshops to guide solution design
- Deploying functional solutions, including but not limited to creating, adopting and implementing project plans which will require cross functional collaboration across Sales, Success, Engineering and Product teams.
- Educating the broader business on solutions focused activity using documentation, videos and retrospectives.
- Contribute to maintaining the confidentiality, integrity, and availability of sensitive information.
- Help Zitcha protect its assets by complying with guidelines and policies
Skills
- Technical Proficiency: Strong understanding of software and hardware systems, database management, networking, and programming languages to effectively communicate with technical teams and customers.
- Problem-Solving: Ability to analyse complex problems, identify root causes, and develop creative solutions to meet customer needs.
- Customer Focus: Excellent interpersonal skills to understand customer requirements, build relationships, and provide exceptional customer service throughout the implementation process.
- Communication Skills: Clear verbal and written communication skills to effectively present technical information, conduct product demonstrations, and interact with a diverse range of stakeholders.
- Team Collaboration: Ability to work collaboratively with sales teams, product engineering teams, and customers to develop customised solutions and drive successful implementations.
- Adaptability: Willingness to learn and adapt to new technologies, industry trends, and customer requirements to continuously improve technical knowledge and skills.
- Project Management: Strong organisational skills to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines in a fast-paced environment.
Mandatory
- Strong understanding of the retail and marketing domains, including e-commerce concepts, audience segmentation, and campaign development.
- Solid grasp of technical concepts to communicate effectively with technical teams and customers.
- Ability to manage multiple projects concurrently, prioritise tasks, and ensure projects stay on track by managing timelines, budgets, and scope using project management methodologies.
- Identify challenges and develop creative solutions to meet customer needs.
- Experience working collaboratively with sales, product and engineering teams, and customers to drive successful implementations.
- Ability to work in a fast-paced environment, continuously learn, and adapt to new technologies and industry trends.
- Ability to understand customer requirements, build relationships, and provide exceptional service during implementation processes.
Desirable
- Experience in Retail Media Solutions: Prior experience in designing and delivering retail media solutions would be advantageous.
- Knowledge of retail media industry trends and emerging technologies to ensure solutions remain competitive.
- Capability to facilitate workshops to guide solution designs.
- Ability to educate broader teams using documentation, videos, and retrospectives.
- Understanding of compliance guidelines to help protect sensitive information and company assets.
If this sounds like something you’d be interested in, we can’t wait to hear from you!
