Join the Team Making Media Meaningful
Why join the Streem team?
At Streem, we help Australia’s most influential organisations stay ahead of the curve with real-time media intelligence. From breaking news to trending tweets, we deliver instant access to media across Print, Online, TV, Radio, Podcasts, and Social Media, so our clients never miss a moment that matters.
We’re a tech-powered company built by passionate people, and that’s what sets us apart. If you’re someone who thrives in a collaborative, fast-paced environment where innovation is encouraged and impact is real, you’ll feel right at home here.
We’re driven by five core values that create a collaborative environment where innovative ideas flourish, we welcome responsibility, push the bar higher, remain easy to deal with, stay tuned in, and bring the energy!
About the Role:
Are you a people-person with a passion for media and a knack for solving problems? We are looking for a Junior Account Manager at Streem, you’ll be the go-to contact for our valued clients, supporting them as they navigate our platform, delivering top-tier service, and making sure their experience with us is nothing short of exceptional.
This is a highly collaborative role where you’ll work closely with teammates to ensure our clients receive the best possible insights and support. You’ll be part of a supportive and tight-knit team, with real opportunities to grow your skills and your career.
What You’ll Do:
- Onboard and support clients on the Streem platform
- Build strong, lasting relationships with a diverse range of customers
- Deliver hands-on training sessions (virtual or in-person)
- Collaborate with internal teams to share client feedback and insights
- Proactively flag media stories or trends that matter to clients
- Identifying solutions for client challenges.
- Producing a range of reports for clients needs.
- Maintain smooth and consistent communication with all stakeholders
- Ensuring all client-related tasks are completed in accordance with internal and external service standards.
- Help ensure platform accuracy and content quality
About You:
- 1-2 years experience in a Customer Success or Account Manager position.
- Strong customer-facing skills
- Organised and able to manage multiple tasks with attention to detail.
- Ability to work in a fast paced environment.
- Excellent verbal and written communication skills.
- Energetic, media-savvy and positive go-getter with a can-do attitude.
Desirable (but not required):
- Degree in Media, Communications, PR, Journalism, or similar
- Media/news/content experience is highly advantageous;
- Personal interest in the Australian Media Landscape;
- Familiarity with media monitoring, analytics, or social listening tools
- Experience with Excel, Project Management Tools/CRM tools/Boolean Search.
Why you should work with us:
- Daily gourmet lunches and snacks by our private chef
- Pup-friendly office space
- Flexible and hybrid working
- 8 Minute walk from Central Station
- Fun seasonal team events
- $2,000 Talent Referral Scheme
- $3,000 p.a. Development Allowance
- Corporate gym and shopping discounts
- Novated vehicle leasing
