Looking for a job with flexibility and amazing growth opportunities? Crunch Fitness is hiring! Our No Judgements philosophy creates an inspirational culture dedicated to providing exceptional experiences for our members. We believe in fostering a positive environment where both our team and members can thrive.
Crunch Fitness in Hoxton Park is seeking a Membership Sales Representative to deliver excellence in member experience and business operations.
About Us:
Crunch Fitness is a global brand with a No Judgments philosophy, it’s our everyday mantra that drives us to create a welcoming community for everyone. Our clubs, designed to offer everything under one roof, are well invested in and are massive in size, have a culture of fun and inclusivity, and are serviced by high performance teams who have a passion to succeed.
On a mission to grow, we’re looking for passionate and driven people who want to join our Crunch family and grow with us.
Role Overview
As the Membership Sales Representative (MSR), you will be the face of Crunch Fitness and contribute to the success of our club. Your focus will be on delivering outstanding member experiences and ensuring high service and sales standards. You’ll collaborate closely with your team to achieve membership growth and elevate our club’s performance.
Member Experience
• Welcoming members at all touchpoints
• Handling inquiries, complaints and feedback professionally
• Fostering engagement through personalized interactions
• Maintain club rules and policies
• Support key services like Rest and Recovery, Personal Training, and Group Fitness
Teamwork
• Collaborate with team members
• Commit to training compliance and on-going learning and development
• Ensure compliance with operation systems and procedures
Membership Sales
• Engage with potential members to understand their fitness goals
• Achieve membership sales goals
• Follow through on execution of SMART plans
• Focus on member retention and referrals
Why join the Crunch fam?
• Competitive salary and benefits
• Comprehensive on-boarding and learning
• Recognition and rewards; monthly bonus scheme
• Personal mentoring from the Senior Leadership Team
• Development for career progression
• Work-life wellness program
• Opportunities to participate in Crunch community projects
Qualities and Experience
• Engaging with people in a fast-paced sales and service environment
• Excellent customer service skills
• Proven ability to drive goals
• Strong communication skills
• Passion for changing lives through health and fitness
How to Apply
If you’re passionate about delivering exceptional member experiences and driving business growth, we’d love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you’re the perfect fit for the Membership Sales Representative position.
