Are you ready to lead and inspire? Crunch Fitness is seeking a dynamic General Manager to join our team. With our No Judgements philosophy, we create an empowering culture dedicated to delivering exceptional experiences for our members. We believe in fostering a positive environment where both our team and members can thrive.
Crunch Fitness is seeking a full-time General Manager to build high-performance teams to deliver excellence in member experience and achieve business growth across multiple locations.
About Us
Crunch Fitness is a global brand with a No Judgments philosophy, it’s our everyday mantra that drives us to create a welcoming community for everyone. Our clubs, designed to offer everything under one roof, are well invested in and are massive in size, have a culture of fun and inclusivity, and are serviced by high performance teams who have a passion to succeed.
On a mission to grow, we’re looking for passionate and driven people who want to join our Crunch family and grow with us.
Role Overview
As a General Manager, you’ll take on a fundamental role in creating legendary member experiences, building high-performance teams, and driving financial profitability across multiple club locations.
You’ll lead by example, ensuring operational excellence, exceptional member service, and team productivity. Your proactive leadership and business acumen will directly impact our net gains and overall success.
Member Experience
Set and achieve member service standards that enhance member retention and referrals
• Create a welcoming culture
• Ensure the club operates efficiency
• Professional handling of inquiries, complaints and feedback
• Fostering engagement through personalized interactions
• Maintain club rules and policies
• Support key services like Rest and Recovery, Personal Training, and Group Fitness’
Team Productivity
Build a high-performing team that collaborate to achieve club goals
• Recruit, hire and onboard team members committed to service and sales excellence
• Achieve training compliance for teams
• Foster a positive team environment that motivates and supports the team
• Conduct performance evaluations and provide constructive feedback
• Manage systems and procedures to achieve production goals
Membership Growth
Focus strategy on achieving membership growth
• Achieve membership sales goals
• Develop and implement SMART Plans
• Implementing protocols for saving memberships
• Steer teams to achieve club goals
• Develop local community and corporate partnerships
Why join the Crunch fam?
• Competitive salary and benefits
• Comprehensive on-boarding, learning and development
• Recognition and rewards; monthly bonus scheme
• Personal mentoring from the Senior Leadership Team
• Development for career progression
• Work-life wellness program
• Opportunities to participate in Crunch Community Projects
Qualities and Experience
• Leadership experience
• Ability to build high-performance teams
• Exceptional customer service experience
• Proven ability to develop strategy to drive goals
• Sales and marketing knowledge
• Understanding of team culture dynamics
• Strong communication skills
• Time management skills
• Passion for changing lives through fitness
How to Apply
If you’re passionate about delivering exceptional member experiences and driving business growth, we’d love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you’re the perfect fit for the General Manager position
