Ready to make your skills count with a team that values you?
Already a local icon, South Yarra BMW continues to strengthen its presence and deliver an outstanding level of genuine service to our customers who always come first.
South Yarra BMW proudly stands as a beacon of automotive excellence in the community. We’ve garnered a reputation for delivering exceptional service, consistently placing our customers at the forefront of everything we do. This distinction isn’t just a badge; it’s a testament to our unwavering dedication to providing unparalleled experiences in the luxury automotive industry.
At Jowett Motor Group, we’re proud of our award-winning team and our reputation for delivering high quality service. Since opening our Honda dealership in Doncaster in 2001, we have become a leading name in the automotive industry.
Whether you’re buying a car, building a career, or forging meaningful partnerships, we believe that exceptional experiences make life better. As a progressive, award-winning group with multiple BMW, MINI, Honda, Audi, Geely and Chery dealerships, we create those experiences every day.
It takes a team to win, and our team is growing – which is why we need you!
About the opportunity:
As our highly valued Service Retention Specialist, you will form an integral part of our Service team. The primary function of the service retention specialist is to reengage with lapsed customers to generate additional service appointments.
You will proactively communicate with the customers, effectively handle enquiry or objections to generate service bookings.
The Service Retention Specialist will assist service, Sales (New and Used) as well as the Finance department and, in the driveway, finance end of month/ term lead generation, lost leads follow up, database lead generation. etc.
This is a busy and rewarding role requiring a positive attitude and a goal orientated mindset.
Key Responsibilities:
● Book inbound and outbound service inquiry using required booking system
● Respond to personal, telephone or written inquiries and requests and arranges bookings to facilitate the timeliness of servicing of motor vehicles.
● Accurately record customer and vehicle and he service to be undertaken.
● Efficiently undertakes necessary administration duties which may include word processing, data entry, filing, mail dispatch, facsimile, or photocopying equipment operation.
● Manages sales and service follow-up calls in a professional, consistent, and timely manner
● Promptly and thoroughly resolves customer concerns using established methods and processes
● Reviews and maintains customer profiles for data accuracy and integrity
● Conducts customer retention campaigns via phone using established methods and processes
● Evaluates and identifies opportunities to improve the customer experience
● Mature attitude with sensitivity to our customers confidential information
● Maintains call centre database by entering information
● Receiving inbound calls and enquires from existing clients
● Manage large amounts of Outbound/Inbound calls in a timely manner
● Keep record of all conversations in our call centre database in a comprehensible way
● A strong telephone presence and ability to communicate effectively with automotive customers
● Determines requirements by working with customers. Explain products, services, prices, and answer questions for customers
You will also be:
● An excellent communicator and collaborator with strong verbal, written, listening and interpersonal skills.
● A proactive problem solver who is process-driven and highly organised, with strong initiative and the ability to flex and adapt in a fast-paced environment.
● Able to meet operational deadlines and achieve set sales targets and profit margins.
Why Jowett Motor Group?
We’re a highly successful business driven by family values – and like a family, we’ll take care of you.
Here’s what you can expect in your career at Jowett Motor Group:
● Teamwork and family values are at our core. You’ll belong to a respectful, authentic and passionate team of people and leaders who champion each other, celebrate our successes and know that ‘life happens’.
● We keep improving as we grow and growing as we improve. You’ll have plenty of opportunities to upskill, gain new knowledge and experiences, and progress your career.
You’ll also enjoy a range of other benefits:
- Be rewarded for your contribution with generous remuneration, achievable monthly commissions and an annual salary review.
- Accelerate your skills and career with ongoing training and development (both face-to-face and online), a strong focus on internal promotions.
- We celebrate our success and each other with team recognition events, birthday cakes, monthly barbecues and our highly anticipated group-wide Christmas party.
- Employee Assistance Program, and generous discounts across major retailers through our employee platform.
Ready to accelerate your career?
Join Jowett Motor Group and achieve your potential.
For more information about a career at Jowett Motor Group, please check out our website www.jmgpl.com.au/careers
Jowett Motor Group’s continued success is thanks to every person on our team and the different perspectives, experiences and strengths they bring. To take our inclusive business into an even better future, we know we need talented people from diverse backgrounds, genders, ages and cultures, and we strongly encourage people from all walks of life to apply.
We are proud of our people and the service we offer, and we are keen to add the right person to our team. If you believe you embody the attitude and people orientation that we are seeking, then please apply today.
PLEASE NOTE: All successful candidates may be required to complete a pre-employment medical (including drug & alcohol screening) and a National Police Check prior to commencement, if applicable.
