Good Constructions
Good Constructions was established by Jolyon and Jayne Good in 1995. For over 25 years, we have specialised in building and renovating high-end custom homes and commercial projects throughout Melbourne and the Mornington Peninsula. Our experience building high-end architectural homes has given us a solid foundation on which to build our Retirement Living business. The Good Constructions team has built up the technical expertise learned from complex buildings and managing large, multifaceted projects. We began working with retirement living operators and managers in 2015. This is now the sole focus of our business, which operates branches in Victoria, Port Macquarie, Newcastle and Sydney.
Key Accountabilities
- Manage and maintain commercial relationships with existing and new clients.
- Represent Good Constructions as a key point of contact for allocated clients.
- Provide progress reports to clients and internal management as directed by line manager.
- Maintain, and control change register for client specification, processes and reporting to ensure the best outcome for business continuity and future growth.
- Set up and maintain documentation for the site and estimating teams to enable effective workflow for client quotes, site activity and completion reporting.
- Resolve client complaints and issues efficiently and in a timely manner and report to management if problems escalate.
- Document defects and track closeout through to completion.
- Communicate effectively with clients and internal management by reporting progress and job milestones (start, completion, defects, defect close out) within the KPI timeframe.
- Provide regular updates to internal management on client account profiles, including leads, quote submissions, win/loss analysis, and jobs awarded.
- Prepare and submit minor works and variation quotes using internal, supplier and contractor pricing.
- Responsible for job workflow from request to scope by the client to quotation, submission, pre-site and on-site administration and closeout.
Key Selection Criteria
- Able to demonstrate mature business acumen and leadership qualities.
- Excellent communicator.
- Experience in customer relations or account management.
- Experience in property management or the building and construction sector will be an advantage.
- Efficient in document control, data management, and maintaining client portals.
- Able to identify errors and omissions to ensure projects comply with the client’s scope.
- Understand local building codes, permits, and regulations.
- Strong computer and related software skills.
Benefits
- With our predicted growth, there is an opportunity to expand your skillset and further your career development
- Work in a supportive environment
- Employee Support Program
- Employee award programs
- Extra leave on your birthday
- Fast-paced and rewarding work where you can really make a difference.
All appointments to Good Constructions are subject to reference checks, pre-employment misconduct screening, national criminal records checks and ‘Working with Children Check.
With the future predicted growth and current pipeline of work, now is an exciting time to join Good Constructions.
If this is your perfect role, click Apply Now and submit your resume. Unfortunately, due to the high number of responses, we can only contact shortlisted candidates.
