Marketing and Communications Manager (6-to-12-month Parental Leave from July 2025)
Torquay
About Us:
Join eQuality Support and be part of a passionate, team-oriented community dedicated to creating positive change in the lives of clients. Working with us means helping to drive the future of disability services with the same commitment and passion that defines our staff.
We are committed to fostering a supportive environment that encourages career growth and development. We are an equal opportunity employer, committed to attracting and retaining a diverse workforce that reflects our community.
A career at eQuality Support offers a challenging and rewarding experience, where you will have the opportunity to grow, thrive, and reach your full potential.
Join us and make a difference every day.
About the role:
The Marketing & Communications Manager is responsible for the development, implementation and ongoing management of the marketing and communications strategy and plans for eQuality Support, in line with the key objectives in organisation’s strategic plan.
Reporting to the Managing Director, you’ll manage and develop a talented team, develop marketing initiatives, manage internal communications and brand integrity, while overseeing key community messages and managing digital platforms to drive eQuality Support values and raise our positive profile in the community.
What will I be doing?
You’ll be collaborating with our wonderful team to:
1. Manage the development, implementation, and evaluation of the marketing and communications plans for eQuality Support, including the social media strategy.
2. Develop, implement, and coordinate the annual marketing and communications calendar, content, and storyline through all communication channels, including materials for establishing internal and external messaging and brand equity.
3. Manage and oversee the production of online and offline communications that are consistent across all channels and align with organisational values, branding and strategy.
4. Create and manage accessible and relatable content for people with disability, particularly communities who face barriers to access information.
5. Identify and recommend new opportunities, channels, and platforms to build community engagement.
6. Provide strategic advice and recommendations to other areas of the business on marketing and communications strategies.
7. Develop and maintain relationships with key eQuality Support stakeholders, including government and corporate partners for cross-promotional information sharing.
8. Maintain high levels of knowledge of the full range of services that eQuality Support provides.
9. Manage relationships with all marketing and communications suppliers, including but not limited to design agencies, web development agencies, and media partners.
10. Provide coaching and tools to stakeholders regarding effective communication methodologies to achieve maximum client impact and engagement.
11. Manage, develop, and coach the Marketing and Communications Coordinator and Marketing Assistant to undertake their role.
About You
A passionate, innovative and a strategic thinker, you’ll have considerable experience and knowledge in the development and delivery of marketing, communication and community initiatives. You’ll also have an understanding both of the power of words and how engagement must be empowering and respectful in the disability sector.
Essential
• Tertiary qualifications in marketing, communications, or equivalent, along with over 10+ years of experience in marketing and communications.
• Minimum 3-5 years relevant experience in a similar management role.
• Demonstrated extensive experience in developing and delivering highly successful marketing and communication campaigns.
• Knowledge of current and emerging marketing and communication trends including the use of social media and technology.
• Excellent written, verbal, and interpersonal communication skills with the ability to engage with people from varying backgrounds.
• Proven ability to write clearly, concisely, accurately, and in an engaging manner, appropriate to a range of audiences and communications channels.
• Current State/Territory driver’s licence.
• Satisfaction of all requirements for working in Australia
Desirable
• Previous experience analysing marketing trends and issues in the disability sector.
• Awareness of relevant legislation (such as the Disability Act 2006, or the Department of Health and Human Services’ ISO Standards).
What’s in it for you
Join a collaborative, high-performing organisation where your contributions are truly valued. As part of a leading and innovative industry player, you’ll be working with a talented and engaged Client Services team, making a real impact across the company. Your valued skillset will help shape the businesses continued growth journey, supporting an environment that fosters collaboration, innovation, and success.
How to Apply
At eQuality Support, we embrace individuality and differences in gender, age, ethnicity, race, cultural background, disability, faith and sexual orientation. We strive to provide a recruitment experience that’s fair, inclusive and accessible. We encourage all suitable applicants to apply for this role.
For any accessibility needs to be considered during the recruitment process, or for any specific questions about this role, please contact Tanya at tanya.p@equalitysupport.com.au
