Senior Claims Consultant

Your new company

At Compass, our mission is to reduce the inconvenience for our customers, clients, and for each other. We show care and passion towards our work, our goals, by caring for you and for each other. We care that you will strive to improve, with a focus on the why instead of the what. Building trust and rapport with mutual respect is what drives us. We live our values every day.

Your new role

As a Senior Customer Service Consultant in the Claims team, you will support your Team Leader while managing your own portfolio of claims. You’ll play a key role in resolving customer service escalations, guiding colleagues, and driving performance and continuous improvement across the team. You will be responsible for analysing claims, determining liability, ensuring compliance, and maintaining strong communication with internal and external stakeholders. This role also involves mentoring new starters, supporting training, and contributing to business improvement initiatives.

What you’ll need to succeed

We’re looking for someone who:

• Has excellent customer service and phone manner
• Can confidently make decisions within authority levels
• Brings strong attention to detail and the ability to multitask
• Thrives in a fast-paced environment with high workloads
• Is driven, organised, and shows initiative
• Demonstrates a collaborative and professional approach to internal and external communication
• Has experience in customer service, preferably in a claims or insurance-related environment

Highly Desirable:

• Experience in a senior or leadership support role
• Knowledge of motor vehicle claims
• Ability to audit, mentor, and guide other team members
• Proven experience in training and onboarding new staff

What we offer

• Flexible working environment
• Rewards and Recognition programs
• 12 weeks paid parental leave
• Access to Employee Assistance Program (EAP)
• Discounted car hire for family and friends
• Employee referral bonus
• Supportive and collaborative work environment