Join Our High-Performing Team at Castledex – Elevate Your Career!
As the Castledex brand experiences a period of unprecedented growth, we’re excited to invite a new Operations Coordinator to join our hard-working and dedicated team. Our supportive culture and commitment to innovation and great customer service creates the perfect environment for professional growth. In this role, you’ll have the opportunity to build new skills and advance your career while making a valuable impact within our dynamic Operations Team.
If you’re ready for a new and exciting challenge and want to make a substantial impact, we would love to hear from you!
Successful candidates will likely already have the following skills or experience:
- Strong organisational and communication skills.
- Experience in project coordination, scheduling and administration from a similar or related role.
- Ability to manage multiple tasks and projects simultaneously.
- Proficiency in client communication and a great customer service ethos.
- Problem-solving skills with a focus on dispute resolution.
- Familiarity with compliance documentation (e.g., SWMS/JSA) and continuous process improvement.
Some of the tasks you’ll do during your working day:
- Coordinate and manage daily installer scheduling, ensuring efficient allocation of staff and resources to meet project timelines and client expectations.
- Manage client correspondence, including booking confirmations for delivery, installation, and collections.
- Liaise with internal stakeholders (processing, warehouse, installation teams) to ensure projects are delivered on time and to specification.
- Create and maintain compliance documentation (such as SWMS/JSA) to meet industry safety and quality standards.
- Address and resolve scheduling conflicts and any client-related issues to maintain project continuity and satisfaction.
- Support warehousing, logistics, and the execution of major project tasks as required.
- Drive improvements in scheduling and operational processes to optimize efficiency and installer utilisation.
- Monitor and report on client satisfaction using tools you develop and maintain, including those within the Odoo ERP system.
You will need to have the appropriate qualifications and experience:
- Relevant qualifications in project management, operations, or a related field.
- Experience in a similar role within a fast-paced, dynamic environment.
- A proven track record of managing multiple projects and client relationships.
- Familiarity with safety compliance standards, scheduling tools.
- Experience with ERP systems (preferably Odoo) and strong administrative skills.
Why should you consider joining Castledex?
At Castledex, you’ll have the opportunity to work on career-defining projects that advance your professional growth. Our positive work environment fosters teamwork and a supportive atmosphere, ensuring a fulfilling experience every day. We are committed to gender workplace equality and diversity, championing opportunities for individuals from varied backgrounds to excel.
Joining the Castledex team means becoming a valued member of a workplace that not only appreciates your expertise but also fosters a collaborative and innovative environment where your skills can thrive. We’re dedicated to creating an inclusive environment where everyone feels respected and empowered to achieve their full potential. Join us in driving positive change, making a meaningful impact, and creating inspired spaces.
Take the first step towards an exciting career at Castledex by submitting your updated CV and a cover letter highlighting your qualifications and enthusiasm for the role. Let’s embark on this rewarding journey together!
https://castledex.com.au/story
