Description
Summary:
BESTMED is the leading provider of automated medication management solutions to Australian pharmacies and residential Aged Care facilities. We are passionate about delivering technology solutions to improve safety and efficiencies that directly translate into positive health outcomes for our customers.
We are seeking a highly motivated and customer-focused Customer Care Officer to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring their needs are met exceeding their expectations.
Responsibilities:
- Provide exceptional customer service support by understanding customer needs, troubleshoot issues, and ensuring timely resolution
- Work independently and within a team to provide exceptional customer support for all BESTMED products
- Responsible for supporting pharmacists, nurses, and prescribers to enable them to maximise the use of BESTMED platform
- Identify opportunities to improve client services and make recommendations to management
- Maintain accurate records of client interactions and transactions
- Meeting Support SLA
- Ability to participate in flexible shift work day, night and overnight (additional allowance given)
About you:
- Proven experience in a customer service
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work independently and as part of a team
- Proficient in common IT Office application (Microsoft Office, Collaboration, Ticketing system)
- Experience in the industry or in BESTMED platform is a plus
- Experience in pharmacy and using MMS is a plus
- Technical and SQL knowledge is an advantage
- Able to complete a National Police Check
- Willing to work in flexible shift work day, night and overnight (additional allowance given)
Company Overview
BESTMED is Australia’s leading medication management provider to aged care homes in Australia. Our aim is to provide safer medication management practices and improved consumer outcomes to vulnerable Australians. Our software connects the home, prescribers and pharmacists through a single, paperless and real-time resident medication record. The platform is easy-to-use and rich in intelligent tools and reports that support clinical safety, compliance and governance. By reducing clinical risk and streamlining the administration load on staff, we allow our aged care customers to focus on the resident and their health outcomes. BESTMED has been implemented in more than 1,000 aged care homes (and growing) and provides medication management solutions for more than 90,000 consumers (and growing). The business is growing rapidly and has a clearly defined growth strategy. The business currently employs a team across sales, development, customer service, operations and finance, with the majority of roles based in Western Sydney, NSW
