Team Leader – Container Deposit Scheme
Location: Bayswater
About Outlook Australia
Outlook Australia’s vision is an inclusive society for all. We are committed to empowering people with disabilities and those experiencing disadvantage to participate fully in community life. Our Social Enterprise Division creates employment opportunities in the resource recovery sector, with 70% of our workforce coming from disadvantaged backgrounds. Join us as we work towards becoming Australia’s exemplar for inclusion by 2030.
Our core values are: Be Better Every Day, Achieve It Together, Be Authentic, and Own Your Actions.
About the Role
We are seeking a motivated Team Leader to oversee the day-to-day operations of our Container Deposit Scheme (CDS) depot in Bayswater. This is a full-time position, working across Monday to Sunday.
As the Team Leader, you will play a critical role in ensuring the depot runs efficiently while providing a positive experience for our customers. You will lead a small team of Recycling Attendants, ensuring they are well-trained and performing tasks effectively, including sorting containers, issuing receipts, educating customers, managing drop-off bags, and maintaining the site. This hands-on role involves manual handling and occasionally operating machinery like forklifts.
You will also support local business development by identifying opportunities to increase container volumes and engaging with the community.
Key Responsibilities
- Lead, support, and motivate the depot team, including assisting with recruitment and training.
- Ensure excellent customer service, handle inquiries, and resolve complaints professionally.
- Oversee depot operations, including container sorting, data management, and coordinating container movement.
- Actively seek local business development opportunities and engage with community stakeholders.
- Manage financial transactions, daily reconciliations, and contribute to budget management.
- Maintain a clean, organised, and safe depot environment.
- Promote and ensure adherence to Work Health & Safety (WHS) policies and procedures.
Skills & Experience
Mandatory:
- Strong communication skills with the ability to build rapport with diverse individuals.
- Demonstrated experience leading a small team.
- Strong organisational and time management skills.
- Excellent attention to detail and accuracy.
- Analytical, numerical, and mathematical ability.
- Background in business development.
Desirable:
- Experience in cash handling and customer transactions.
- Previous managerial experience (e.g., retail, recycling centre).
- Experience with staff rostering.
Why Join Outlook?
- Be part of an organisation dedicated to creating an inclusive society.
- Make a tangible impact by creating employment opportunities for people experiencing disadvantage.
- Work within a supportive team environment that values collaboration and continuous improvement.
- Contribute to environmental sustainability through resource recovery.
How to Apply
If you are passionate about leadership, customer service, and making a difference in the community, we encourage you to apply.
For further information, please contact the People and Culture team at: peopleandculture@outlookaust.org.au
